Patient Support Representative

Patient Support Representative

Do you have the career opportunities as a Patient Support Representative you want with your current employer? We have an exciting opportunity for you to join Parallon which is part of the nation's leading provider of healthcare services, HCA Healthcare.

Parallon offers a total rewards package that supports the health, life, career, and retirement of our colleagues. The available plans and programs include: comprehensive medical coverage, additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans, auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance, free counseling services, 401(k) plan with a 100% match, employee stock purchase plan, family support, consumer discounts, retirement readiness, education assistance, colleague recognition program, and time away from work program.

Our teams are a committed, caring group of colleagues. Do you want to work as a Patient Support Representative where your passion for creating positive patient interactions is valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise!

Job Summary and Qualifications

As a Patient Support Representative, you will be responsible for conducting eligibility screenings, assessment of patient financial requirements, and counseling patients on insurance benefits and co-payments. The Patient Support Representative is a liaison between the patient, hospital, and governmental agencies and is involved in all case management areas.

What you will do in this role:

• Screen and evaluate patients for existing insurance coverage, federal and state assistance programs, or hospital charity applications.
• Re-verifies benefits and obtains authorization and/or referral after treatment plan has been discussed, prior to initiation of treatment. Ensures appropriate signatures are obtained on all necessary forms.
• Obtain legally relevant medical evidence, physician statements, and all other documentation required for eligibility determination.
• Complete and file applications. Initiate and maintain proper follow-up with the patient and government agency caseworkers to ensure timely processing and completion of all mandated applications and accompanying documentation.
• Ensure all insurance, demographic, and eligibility information is obtained and entered into the system accurately. Document progress notes to the patient's file and the hospital computer system.
• Participates in ongoing, comprehensive training programs as required.
• Follows policies and procedures to contribute to the efficiency of the office. Covers and assists with other office functions as requested.
• Will be required to make field visits as necessary.

Qualifications you will need:

• Previous experience with government programs such as Disability or Medicaid/Medicare preferred.
• Minimum one-year related experience required, preferably in healthcare.
• Relevant education may substitute experience requirement.
• Work from home roles require employees to have or obtain high-speed internet, 25 MB download and 15 MB upload.

Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll, and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers, and their communities.

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Patient Support Representative opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.