Operations Support Services Manager

Operations Support Services Manager

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve. Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance Operations Support Services Manager

Primary Purpose: To oversee and direct a team that supports Sedgwick's Shared Services department, including (but not limited to) the processing of security requests.

Essential Functions and Responsibilities:

• Oversees and directs team that processes security requests in JURIS and other legacy applications (including IVOS, SOURCE, etc).
• Manages incoming workflow and delegates work to staff appropriately; analyzes and improves internal processes and workflows.
• Coordinates with IT to implement enhancements.
• Supports OSS, Casualty Team and quality initiatives; addresses internal and external client concerns.
• Prepares and manages project plans through conclusion.
• Communicates activity progress to involved parties.
• Defines and establishes quality assurance procedures, standards, metrics reporting and auditing.
• Prepares and distributes minutes of meetings.
• Reviews quality data, conducts audits, tracks quality metrics and reports on findings; tracks non-compliance issues and monitors through resolution.
• Trains OSS team on tasks and responsibilities.
• Manages staffing schedules to ensure appropriate department coverage.

Additional Functions and Responsibilities:

• Performs other duties as assigned.
• Supports the organization's quality program(s).
• Travels as required.

Supervisory Responsibilities:

• Administers company personnel policies in all areas and follows company staffing standards and training recommendations.
• Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions.
• Provides support, guidance, leadership and motivation to promote maximum performance.

Qualifications

Education & Licensing: Bachelor's degree from an accredited college or university preferred.

Experience: Eight (8) years of management/supervisory experience or equivalent combination of education and experience required. Claims and/or IT experience preferred.

Skills & Knowledge:

• Proven leadership/management/motivational skills
• Excellent oral and written communication, including presentation skills
• PC literate, including Microsoft Office products
• Analytical and interpretive skills
• Customer service oriented
• Ability to work in multiple applications, including JURIS, JCS and Footprints
• Ability to effectively multi-task
• Ability to work in a team environment
• Ability to meet or exceed Performance Competencies

Work Environment: When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical: Computer keyboarding, travel as required

Auditory/Visual: Hearing, vision and talking

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.