Operations Manager

Operations Manager

Local cleaning service in Bristol, TN is searching for a proactive, detail-driven Operations Manager to oversee daily operations and lead our cleaning teams. We need a strict, organized leader ready to enforce high standards, drive team accountability, and deliver exceptional quality for our clients.

Key responsibilities include:

• Staff Leadership: Supervise, train, and support cleaning employees to maintain consistent, high-quality service.
• Scheduling: Manage staff schedules to ensure all job sites are adequately covered.
• Quality Assurance: Perform routine site inspections and unannounced visits to uphold company standards.
• Policy Enforcement: Ensure adherence to company policies and safety protocols across all teams.
• Customer Relations: Serve as the main contact for clients—address concerns, resolve issues, and nurture relationships.
• Hiring & HR: Assist with recruiting, onboarding, and, if needed, disciplinary action.
• Inventory & Supplies: Track all supplies, equipment, and inventory for each location.
• Sales & Quotes: Conduct walk-throughs with new clients and provide accurate cleaning quotes.
• Documentation: Maintain required records, reports, and operational documentation.
• Collaboration: Work closely with management to identify efficiency improvements and boost client satisfaction.

Qualifications:

• Experience in operations management, cleaning supervision, or a related field.
• Strong leadership and clear communication skills.
• Excellent organization and time management.
• Dependable, proactive approach with proven accountability.
• Ability to multitask and prioritize in a fast-paced setting.
• Preferred: Knowledge of cleaning practices, equipment, and chemicals.
• Required: Valid driver's license and reliable transportation.

Schedule & Compensation:

• Hours: Full-time, flexible scheduling based on workload—may include evenings or weekends.
• Compensation: $35,000-$50,000/year + commission & sales performance bonuses available.

Benefits:

• Paid time off
• Referral program
• Commission-based sales bonuses
• Access to a variety of benefits, perks, and work-related resources

About Kelly:

Kelly Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.