Member Service Representative, Clarksville TN

Member Service Representative

We are looking for a friendly and motivated Full Time Member Service Representative to join our Madison Street Office in Clarksville, TN. In this role, you will be the first point of contact for our members, providing exceptional service while assisting with everyday banking needs, answering questions, and guiding members toward financial solutions that support their goals. If you have strong communication skills, enjoy helping others, and thrive in a team-oriented environment, this is an excellent opportunity to build a rewarding career in financial services.

Why You’ll Love Working Here! At Altra, we believe in empowering our team to take the initiative and make every interaction count. This role isn’t just about transactions; it’s about creating memorable experiences! You’ll collaborate with team members across departments to solve challenges, all in a positive and supportive environment.

What You’ll Do

• Be the First Line of Support: Listen to members needs, solve issues with empathy, and make every experience exceptional.
• Promote Innovative Services: Educate members on our latest offerings - from ATM to Palm Authentication - and help them unlock the full potential of Altras services.
• Safeguard Member Information: Adhere to strict security standards and regulatory requirements to protect our members.
• Collaborate and Contribute: Work hand-in-hand with your team to keep operations smooth, efficient, and always focused on member satisfaction.

What You Bring to the Table

High school diploma (or equivalent) and a commitment to ongoing learning. Background in customer service. Previous financial experience would be a plus! Strong communication skills, with the ability to connect with members genuinely. Detail-oriented, professional, and tech-savvy - ready to help members with digital services.

Availability This position is full-time, 40 hours a week, Monday through Friday. No weekends! Hours will be 8:00 a.m. to 5:00 p.m. Will require some flexibility within these hours, as needed.

Pay and Benefits Competitive starting pay! When bilingual in Spanish or Hmong, receive a $1.00 per hour pay premium after completing and passing the language exam.