Medical Customer Service Rep

Medical Customer Service Representative

We are looking for a dedicated Medical Customer Service Representative to join our team in Cordova, Tennessee. In this role, you will serve as the first point of contact for patients, providing exceptional support and addressing their inquiries with attention to detail. This is a long-term contract position offering the opportunity to make a meaningful impact in a healthcare environment.

Responsibilities:

• Respond to incoming calls from patients, addressing inquiries and resolving concerns in a timely and detail-oriented manner.
• Provide clear and accurate information about medical billing, appointments, and general procedures.
• Utilize basic medical terminology to communicate effectively with patients and healthcare professionals.
• Assist patients in navigating their billing statements and resolving payment-related issues.
• Maintain detailed and accurate records of patient interactions and follow-ups.
• Collaborate with internal teams to ensure seamless communication and patient satisfaction.
• Uphold a high level of customer service, ensuring every patient interaction is handled with care and empathy.
• Handle escalated calls with patience and attention to detail, ensuring concerns are resolved appropriately.

Requirements:

• Prior experience in a call center or customer service environment, preferably in healthcare.
• Familiarity with basic medical terminology and its application in patient communication.
• Strong interpersonal and communication skills to handle patient interactions effectively.
• Ability to manage multiple tasks and prioritize in a fast-paced setting.
• Proficiency in handling billing inquiries and resolving payment-related concerns.
• Comfortable working with inbound call systems and maintaining detailed records.
• High level of professionalism and empathy when addressing patient concerns.