Manager, Technical Service

Join Brunswick Boat Group

Are you ready for what's next? Come explore opportunities within Brunswick, a global marine leader committed to challenging conventions and innovating next-generation technologies that transform experiences on the water and beyond. Brunswick believes "Next Never Rests™," and we offer a variety of exciting careers and growth opportunities within united teams defining the future of marine recreation. Innovation is the heart of Brunswick. See how your contributions will help transform vision into reality.

Position Overview: Brunswick Boat Group is seeking a dedicated and detail-oriented professional to support a multi-brand organization within focus area of leading a team of technical service professionals to deliver exceptional support to consumers and dealers in the marine industry. This role is responsible for managing technical experts, complex service and product cases, driving continuous improvement in product quality and design, managing escalated service issues, and ensuring high levels of customer satisfaction through data-driven service strategies and cross-functional collaboration. The ideal candidate has a strong technical background, is organized, analytical, has teamwork mentality, good leadership and a passion for delivering outstanding customer service.

At Brunswick, we have passion for our work and a distinct ability to deliver.

Essential Functions

• Team & Operational Leadership
• Lead and develop a high-performing technical service team.
• Establish and monitor service KPIs to ensure operational excellence.
• Conduct regular team meetings, training, and performance reviews.
• Customer & Dealer Relationship Management
• Act as the escalation point for complex consumer and dealer issues.
• Build and maintain strong relationships with key dealers and customers.
• Ensure timely and effective resolution of escalated service cases.
• Has strong leadership and capacity to work with internal teams to drive problem resolution and improvements.
• Project & Quality Management
• Lead cross-functional projects focused on product quality, design feedback, new product development, team and dealer training and service process improvements.
• Collaborate with engineering and quality teams to address field issues and support cost of quality initiatives.
• Analyze service data to identify trends and recommend corrective actions.
• Technical Expertise & Support
• Provide technical guidance to internal teams and external stakeholders.
• Stay current on marine product technologies, systems, and industry standards.
• Support product development, product launches and service readiness.

• Track and analyze customer satisfaction scores (e.g., CSAT, NPS) and implement action plans to improve service experience.
• Monitor resolution time and effectiveness for escalated consumer and dealer cases.
• Partner with internal quality teams to identify and reduce warranty costs, rework, and service-related failures.
• Measure team productivity, first-time fix rates, and technical accuracy.
• Track completion of service-related projects on time and within scope.
• Monitor dealer feedback and engagement through surveys and service metrics.

Diversity of thought and experience is fundamental when imagining the unimaginable. Certain skillsets/experiences are necessary; however, others can be developed along the way.

Required Qualifications

• Bachelor's degree in Mechanical Engineering or a related technical field.
• 10 years of experience in the marine industry, preferably in technical service, quality, PD&E or customer service.
• Proven experience managing customer relationships and handling escalated service issues.
• Demonstrated success in leading teams and managing cross-functional projects.
• Strong leadership and team management skills.
• Excellent problem-solving and decision-making abilities.
• Driven, autonomous and self-motivated.
• Effective communication and interpersonal skills.
• Proficiency in CRM systems and service management tools.
• Ability to interpret technical drawings and specifications.
• Knowledge of marine systems, components, and regulatory standards.

Preferred Qualifications

• Experience working with OEMs or aftermarket marine products.
• Management (e.g., MBA or PMP) is a plus.
• Familiarity with Six Sigma or Lean methodologies.

Working Conditions

• Hybrid (in the office 2-3x per week)

The anticipated pay range for this position is $82,600 - $133,000 annually. The actual base pay offered will vary depending on multiple factors including job-related knowledge/skills, relevant experience, business needs, and geographic location. In addition to base pay, this position is eligible for an annual discretionary bonus. At Brunswick, it is not typical for an individual to be hired at or near the top end of the salary range for their role. Compensation decisions are dependent upon the specifics of the candidate's qualifications and the business context. This position is eligible to participate in Brunswick's comprehensive and high-quality benefits offerings, including medical, dental, vision, paid vacation, 401k (up to 4% match), Health Savings Account (with company contribution), wellbeing program, product purchase discounts and much more.

Why Brunswick: Whatever tomorrow brings, we'll be at the leading edge. As the clear leader in the marine industry, we're committed to our values and supporting our exceptional people. We offer valuable benefits including a competitive 401(k) plan with company match, health benefits, paid time off, a robust Wellness Program, and much more.

About Brunswick Boat Group: Brunswick Boat Group is home to a diverse portfolio of iconic marine brands, including Bayliner, Boston Whaler, Crestliner, Cypress Cay, Harris, Heyday, Lowe, Lund, Navan, Princecraft, Protector, Quicksilver, Rayglass, Sea Ray, Spartan, Thunder Jet, and Uttern. Each brand carries a legacy of innovation, craftsmanship, and performance that has shaped the boating industry worldwide. Across our fiberglass and aluminum manufacturing facilities, our team members are the driving force behind our success. We foster a culture rooted in safety, integrity, continuous improvement, and personal growth. Whether you're building unsinkable legends, pioneering wake sports, or crafting fishing and pontoon boats trusted for generations, you'll be part of a united team committed to delivering exceptional experiences on the water.

Next is Now! We value growth and development, recognizing that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Brunswick is an Equal Opportunity Employer and considers all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other characteristic protected by federal, state, or local law. Diversity of experience and skills combined with passion is key to innovation and inspiration and we encourage individuals from all backgrounds to apply. If you require accommodation during the application or interview process, please contact hrsharedservices@brunswick.com for support. For more information about EEO laws, click here.