Logistics Coordinator/account Support

Logistics Coordinator/Account Support

We are looking for a motivated and detail-oriented Logistics Coordinator/Account Support to join our team in Chattanooga, Tennessee. In this role, you will play a vital part in ensuring seamless customer service and account management for a 6+ month project, with the potential for contract-to-permanent employment based on performance. This position is ideal for individuals with strong organizational skills and a passion for delivering exceptional service. This position is 100% onsite and the hours are 8am-5pm Monday through Friday.

Responsibilities:

• Review customer orders for accuracy, completeness, and adherence to company policies.
• Enter transactions into customer systems with precision, ensuring data integrity and timely processing.
• Manage a shared group mailbox, addressing inquiries and resolving issues promptly.
• Communicate effectively with customers to provide solutions and maintain satisfaction.
• Coordinate logistics for ground transportation and shipping to meet customer requirements.
• Process billing, pricing adjustments, and purchase orders efficiently.
• Handle returns and ensure proper documentation and resolution.
• Collaborate with internal teams to streamline operations and enhance customer experiences.
• Support administrative tasks, including filing, data entry, and documentation management.

All applicants MUST undergo background screening, drug screening, and provide positive references from past employment for consideration. Please submit your resume and call our office for an immediate phone interview 423-265-5561.

Requirements:

• High school diploma or equivalent, with relevant college coursework preferred.
• At least 1 year of experience in customer service, logistics, or administrative support roles.
• Proficiency in CRM systems and familiarity with transportation logistics.
• Strong attention to detail and ability to identify and correct errors.
• Excellent communication skills, both verbal and written.
• Ability to work independently while contributing to a team environment.
• Knowledge of order entry, pricing adjustments, and purchase order processing.
• Familiarity with shipping and ground transportation processes.
• Intermediate to advanced level MS Office including MS Excel is a requirement for this position.