IT Client Support Associate - Call Center

Associate Client Support Analyst

This work from home position requires that you live and will perform the duties of the position within 60 miles of an HCA Healthcare Hospital. Available schedules (24/7 operation):

• Full-time
• 8 hour & 10 hour shifts
• Days, Mid-day, Evenings, Overnights
• Weekdays and Weekends

The Associate Client Support Analyst (ACSA) provides support for basic incident resolution and requests reported to the IT Service Desk for all HCA Organizations. Responsibilities include initial assessment, triage, research, and resolution of basic incidents and requests regarding the use of application software products and/or infrastructure components. This call center supports a 24/7 operation.

Responsibilities include:

• Provide technical support to the end user
• Access all available support tools and staff to resolve issues
• Provide troubleshooting, diagnosis, and repair for end user systems
• Collect information through constructive customer conversation

Qualifications:

• Experience with call center techniques & competency in call center tracking tools
• Prior experience supporting customers in use of application software
• Proficiency in using support software tools highly preferred
• Mobile device support & Apple product support experience highly preferred
• Understanding of Healthcare technology industry preferred
• General desktop, basic network troubleshooting and support experience highly preferred
• Position required high speed internet 60 MB Download and 10 MB Upload, No WiFi
• CompTia certification helpful

Parallon offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage
• Additional options for dental and vision benefits
• Life and disability coverage
• Flexible spending accounts
• Supplemental health protection plans
• Auto and home insurance
• Identity theft protection
• Legal counseling
• Long-term care coverage
• Moving assistance
• Pet insurance
• Free counseling services
• 401(k) Plan
• Employee Stock Purchase Plan
• Family support through fertility and family building benefits
• Referral services
• Consumer discounts
• Retirement readiness
• Education assistance
• Colleague recognition program
• Time Away From Work Program
• Employee Health Assistance Fund

Note: Eligibility for benefits may vary by location.

Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities.

Be a part of an organization that invests in you! We are reviewing applications for our Associate Client Support Analyst opening. Qualified candidates will be contacted for interviews. Submit your application and help us raise the bar in patient care! We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.