IS Applications Analyst 1 - Web Based Services

IS Applications Analyst 1- Web Based Services

Salary $68,930.00 Annually Location Nashville, TN Job Type Full-Time Civil Service

Job Number 26070E Department Information Technology Services Division Web Based Services Opening Date 10/13/2025 Closing Date 10/22/2025 11:59 PM Central

Position Description This position involves managing website content, ensuring site security, and providing customer support while demonstrating technical proficiency and effective communication skills within the ITS Nashville.gov Support Team.

Information Technology Services (ITS) is a 24x7 information technology shop. Applicant must be willing and available to perform duties as required by the job. This may include work on nights, weekends and holidays and may include overtime hours but only as necessary.

The men and women in Metro's Information Technology Services (ITS) department work 24-7 to ensure optimum communications both within Metro and between Metro and the general public. Multiple IT teams work to ensure information safety and efficient and effective business transactions.

Typical Duties

• Assist with the daily customer change requests (including with both internal and external resources) related to all the websites and applications managed by web-based services.
• Assist with reviewing and working with external and internal resources to ensure security of web-based services applications.
• Work with other Nashville.gov Support team members and appropriate vendors to maintain and support external applications including, but not limited to, Drupal, SearchStax, Acquia, and Cloudflare.
• Assist site testing to identify potential bugs or content issues.
• Report or webform development and maintenance as appropriate for supported areas.
• Assist in the testing and implementation and maintenance of AI services such as chatbot.
• Perform research and report on new or emerging technologies that might benefit the websites supported by the Nashville.gov Support team.

Minimum Qualifications

EDUCATION & EXPERIENCE: Two (2) years' experience in information technology or similar area. Education may be considered in lieu of experience.

Licenses Required: Valid Driver License

Candidates with accreditations earned in a foreign institute are encouraged to apply. Note: Per Metro Ordinance No. SO94-1078. All employees of the Metropolitan Government shall be residents of the State of Tennessee or become residents of the state within six (6) months of employment as a prerequisite to employment with the Metropolitan Government.

Preferred Experience, Knowledge, Skills, and Abilities

• Basic website content management system experience, Drupal experience preferred
• Basic HTML and CSS knowledge. Experience with PHP a plus
• Basic knowledge of W3C standards such as semantics and accessibility
• Intermediate writing and copyediting skills
• Basic experience with Photoshop or similar image editing tool
• Basic understanding of, or experience with, managing social media content across multiple platforms

We are an equal opportunity employer. All individuals, regardless of personal characteristics, are encouraged to apply. Metro Nashville is committed to selecting the most qualified candidate for each of our roles. Metro Nashville Government respects the religious beliefs and practices of all employees and will make, on request, an accommodation for such observances when a reasonable accommodation is available that does not create an undue hardship on business operations. Requests for ADA or other protected accommodations for the recruitment process should be directed to Human Resources at 615-862-6640.

Full-time, Civil Service positions - 10 Vacation Days per year (increasing after 5 years of service) 1 Sick Day per month 12 Paid Holidays per year

Public Safety - Sworn and Civilian positions - 20 vacation days per year 3 Personal days per year 1 Sick Day per month 12 paid holidays per year

Part-time, Non Civil Service positions - Visit HR and Benefits webpages for more information.

Full-time, Non Civil Service positions - contact hiring department for benefits information

Seasonal/Temporary positions - no benefits offered.

Required Question

Employer Metropolitan Government of Nashville & Davidson County Address Human Resources Department 700 President Ronald Reagan Way, Suite 201 Nashville, Tennessee, 37210 Phone (615) 862-6640