Intern - Guest Services Representative

Intern Program At Darrell Waltrip Honda

The intern program is designed to provide students with meaningful work experiences, on the job training, and ongoing personal development. Essential duties and responsibilities include the following:

• Shadow management on general strategy of dealership
• Assist dealership focus team on process improvement and customer/employee engagement projects
• Completes special projects as directed by the General Manager
• Prepares correspondence, reports, and other documents as assigned
• Directs calls to the appropriate department or person
• Directs customers to the appropriate department or person
• Performs filing
• Operates office machines
• Maintains CSI at or above company standards
• Maintains an organized, clean and safe work area
• Participates in required training
• Records all hours worked accurately in company timekeeping system
• Follows Safeguards rules and regulations
• Demonstrates the company's core values
• Complies with company policies and procedures
• Observes all federal, state, local and company safety rules and regulations in the performance of duties
• Other duties as assigned

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.

Desired Education:

• GED
• High School Diploma
• Associate Degree
• Bachelor Degree
• Master Degree
• Doctorate Degree

Field of Study/Work Experience:

• Accounting
• Automotive
• Business
• Human Resources
• Information Technology

Desired Work Experience:

• Up to 3 years
• 3-5 years
• 5+ years

Education/Experience: A desire to learn the automotive industry. Excellent communication and organizational skills are required.

Certificates and Licenses:

• Valid Driver's License
• Automobile Salesperson License

Computer Skills: Basic computer skills in order to utilize the company timekeeping system.

Communication Skills: Ability to understand and follow instructions. Ability to communicate effectively with customers and company personnel.

Attendance Expectations: The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays.

Physical Demands: While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit; use hands to finger, handle, and feel.

Environment Demands: Duties are performed primarily at a desk in an office environment. Work includes frequent clerical and administrative assignments and interaction with office and company personnel.

Verbal and Writing Ability: Ability to read and comprehend instructions, correspondence, and memos.

Math Ability: Ability to add, subtract, multiply and divide.

Reasoning Ability: Ability to apply common sense understanding to carry out instructions.

Core Values: To perform the job successfully, an individual should demonstrate the following Core Values: Servant Leadership, Teamwork through Trust & Respect, Diversity is Strength, Integrity, Commitment to Customer Enthusiasm, Passion for Winning, Accountability at All Levels, Commitment to Continuous Improvement.

This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company. Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.