Inside Sales Representative

Inside Sales Representative

Rexel USA is a leading distributor of electrical supplies, services, and solutions. A career with us offers professional growth, career advancement, unlimited opportunities to learn and enjoy the work we do. If you're passionate about problem-solving and relationship building, join our team and unlock a world of digital tools, customer integration services, and top-tier products to exceed customer expectations. Benefit from our strong partnerships with leading suppliers to secure and retain new customers. The position of Inside Sales Representative will be based out of our Chattanooga, TN Location! Employee's level and pay will be dependent on their level of experience, knowledge, and capabilities.

Summary

The Inside Sales Representative is responsible for the proactive inside telephone or email sales and marketing efforts with the objective of increased profitable sales. Main duties include establishing and maintaining customer relationships, processing quotes and orders for customers, pursuing product and application knowledge, and prospecting for additional organic growth from existing customer base.

What You'll Do

• Processes telephone orders by quoting product prices, delivery specifications, and payment terms and by offering substitute products where appropriate

• Assists outside sales personnel by processing priority transactions

• Utilize company digital tools to sell, market, promote, demonstrate products, answer technical questions, and increase business through product sales to new customers and through additional sales to existing customers

• Prospect for new accounts within a specified geographical territory

• Manage a defined customer base and establish and maintain customer relationships

• Learn and evaluate customer operations to aid in identifying customer objectives, requirements, and preferences. Close orders and resolve customer issues promptly using root-cause analysis

• Process product quotations/proposals and provide continuous follow up throughout the completion of the customer's purchasing cycle

• Gather and report to management information regarding the company, competitors, pricing, products, and current and future market trends

• Participate in product meetings, product and process seminars and product training to enhance and maintain personal and product knowledge

• Pursue product applications utilizing personal knowledge, internal specialists or other internal resources, vendor representatives and other available sources

• Other duties as assigned

What You'll Need

• High school diploma or GED

• 2+ years of customer service, sales, or electrical distribution experience

Knowledge, Skills and Abilities

• Ability to handle basic/intermediate issues and problems

• Basic/intermediate product and application knowledge essential

• Ability to exhibit a positive, friendly, and helpful attitude with customers and to be sensitive to their needs

• Customer oriented and motivated with excellent communication, presentation, organization, and problem-solving skills

• Ability to prioritize and manage multiple tasks and deadlines

• Excellent negotiation skills, interpersonal skills, and ability to drive decisions with influence

• Highly self-motivated

• Familiar with Microsoft Office as well as relevant ERP systems and Customer Relation Management Tools (CRM)

• Ability to work overtime as needed

Working Conditions and Physical Demands

Working Environment

• Exposed to unpleasant or disagreeable physical environment such as high noise level and/or exposure to heat and cold Occasionally – up to 20%

• Exposed to electrical hazards; risk of electrical shock None

• Handles or works with potentially dangerous equipment Occasionally – up to 20%

• Travels to offsite locations Occasionally – up to 20%

Physical Demands

• Sit: Must be able to remain in a stationary position Constantly – at least 51%

• Walk: Must be able to move about inside/outside office or work location Frequently – 21% to 50%

• Use hands to finger, handle, or feel: Operates a computer and other office machinery Constantly – at least 51%

• Stoop, kneel, crouch, or crawl: Must be able to crouch down to stock shelves, pick up boxes, or position oneself to maintain computers in the lab/under desks/in server closet Occasionally – up to 20%

• Climb or balance: Must be able to ascend/descend on a ladder, forklift, pallet jack, or other warehouse equipment Occasionally – up to 20%

• Talk, hear, taste, smell: Must be able to use senses to effectively communicate with co-workers and clients and detect hazardous conditions Occasionally – up to 20%

Weight and Force

• Up to 10 pounds Frequently – 21% to 50%

• Up to 25 pounds Frequently – 21% to 50%

• Up to 50 pounds Occasionally – up to 20%

"Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law."

Our Benefits Include:

• Medical, Dental, and Vision Insurance

• Life Insurance

• Short-Term and Long-Term Disability Insurance

• 401K with Employer Match

• Paid vacation and sick time

• Paid company holidays plus flexible personal days per year

• Tuition Reimbursement

• Health & Wellness Programs

• Flexible Spending Accounts

• HSA Accounts

• Commuter Transit Benefits

• Additional Optional Insurance such as Pet Insurance, Legal Assistance, Critical Illness, Home and Auto Insurance to name a few.

• Employee Discount Programs

• Professional Training & Development Programs

• Career Advancement Opportunities – We like to promote from within