HR Service Delivery Associate - Remote Eligible

Accenture Flex HR Practitioner

As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges. You will receive competitive rewards and access to benefits programs and world-class learning resources. The HR Practitioner will provide accommodations and time away support for employees and candidates. This role involves managing various requests related to workplace accommodations, ensuring compliance with company policies, and facilitating a smooth process for employees requiring support. This role will be working in a fast-paced contact center environment, utilizing Salesforce Lightning to manage cases and communicate with internal stakeholders. The ideal candidate will be comfortable working in a dynamic environment, prioritizing multiple tasks, and meeting service level agreements.

Roles and Responsibilities:

• Manage Leaves and Accommodations, Offboarding, Onboarding or Internal Movements Requests: Process and coordinate leaves and accommodations, offboarding, onboarding and internal movements cases through Salesforce Lightning cases, ensuring timely resolution and effective communication.
• Provide Exceptional Customer Service: Deliver high-quality service to internal stakeholders, including employees, managers, and cross-functional teams, by responding to inquiries, resolving issues, and providing guidance on offboarding, onboarding and internal movements processes.
• Maintain Compliance and Data Integrity: Ensure all processes comply with legal requirements, company policies, and guidelines, while maintaining accurate records and data in Salesforce.
• Collaborate with Cross-Functional Teams: Work closely with HR, Recruiting, and other teams to facilitate seamless communication, resolve complex issues, and drive process improvements.
• Analyze and Resolve Issues: Identify and troubleshoot issues related to offboarding, onboarding and internal movements, escalating complex cases as needed, and implementing solutions to improve efficiency and effectiveness.

Work Shift:

All candidates should be available to work any of three potential shifts Monday-Friday: 8AM-5PM Central, 9AM-6PM Central, 10AM-7PM Central. Fully remote position but must reside in TX or TN.

Basic Qualifications:

• + Minimum of 1 year of experience in human resources, customer service, or a related field.
• + Minimum of 6 months experience working in a contact center, customer service, or case management environment.

Preferred Qualifications:

• + Proficiency in Google Suite.
• + Knowledge of Salesforce Lightning, Workday, or similar contact center & HR systems is a plus.

Professional Skills:

• + Strong communication and interpersonal skills.
• + Ability to manage multiple tasks and prioritize effectively.
• + Detail-oriented with strong organizational skills.

Compensation:

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Illinois, Maryland, Minnesota, New Jersey, New York or Washington as set forth below.

Role Location Hourly Salary Range:

• California $25.92 to $31.32
• Colorado $24.20 to $29.81
• District of Columbia $25.30 to $25.30
• Illinois $22.90 to $25.06
• Minnesota $22.40 to $24.08
• Maryland $23.80 to $25.60
• New York/New Jersey $23.00 to $32.40
• Washington $25.92 to $25.92

Requesting an Accommodation:

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email or speak with your recruiter.

Equal Employment Opportunity Statement:

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.