HR Service Delivery Associate

Accenture Flex Hr Practitioner

As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges. You will receive competitive rewards and access to benefits programs and world-class learning resources. The HR Practitioner will provide accommodations and time away support for employees and candidates. This role involves managing various requests related to workplace accommodations, ensuring compliance with company policies, and facilitating a smooth process for employees requiring support. This role will be working in a fast-paced contact center environment, utilizing Salesforce Lightning to manage cases and communicate with internal stakeholders. The ideal candidate will be comfortable working in a dynamic environment, prioritizing multiple tasks, and meeting service level agreements.

Roles and Responsibilities:

• Manage Leaves and Accommodations, Offboarding, Onboarding or Internal Movements Requests: Process and coordinate leaves and accommodations, offboarding, onboarding and internal movements cases through Salesforce Lightning cases, ensuring timely resolution and effective communication.
• Provide Exceptional Customer Service: Deliver high-quality service to internal stakeholders, including employees, managers, and cross-functional teams, by responding to inquiries, resolving issues, and providing guidance on offboarding, onboarding and internal movements processes.
• Maintain Compliance and Data Integrity: Ensure all processes comply with legal requirements, company policies, and guidelines, while maintaining accurate records and data in Salesforce.
• Collaborate with Cross-Functional Teams: Work closely with HR, Recruiting, and other teams to facilitate seamless communication, resolve complex issues, and drive process improvements.
• Analyze and Resolve Issues: Identify and troubleshoot issues related to offboarding, onboarding and internal movements, escalating complex cases as needed, and implementing solutions to improve efficiency and effectiveness.

Work Shift: All candidates should be available to work any of three potential shifts Monday-Friday: 8AM-5PM Central, 9AM-6PM Central, 10AM-7PM Central.

Basic Qualifications:

• + Minimum of 1 year of experience in human resources, customer service, or a related field.
• + Minimum of 6 months experience working in a contact center, customer service, or case management environment.

Preferred Qualifications:

• + Proficiency in Google Suite.
• + Knowledge of Salesforce Lightning, Workday, or similar contact center & HR systems is a plus.

Professional Skills:

• + Strong communication and interpersonal skills.
• + Ability to manage multiple tasks and prioritize effectively.
• + Detail-oriented with strong organizational skills.

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience.

We accept applications on an on-going basis and there is no fixed deadline to apply. Information on benefits is here.

What We Believe:

We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities.

Equal Employment Opportunity Statement:

Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Accenture is committed to providing veteran employment opportunities to our service men and women.

Requesting An Accommodation:

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter.

Other Employment Statements:

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.