Full Time Member Service Representative, Madison Street, Clarksville TN

Full Time Member Service Representative

We're looking for a friendly and motivated Full Time Member Service Representative to join our Madison Street Office in Clarksville, TN. In this role, you'll be the first point of contact for our members, providing exceptional service while assisting with everyday banking needs, answering questions, and guiding members toward financial solutions that support their goals. If you have strong communication skills, enjoy helping others, and thrive in a team-oriented environment, this is an excellent opportunity to build a rewarding career in financial services.

Why You'll Love Working Here! At Altra, we believe in empowering our team to take the initiative and make every interaction count. This role isn't just about transactions; it's about creating memorable experiences! You'll collaborate with team members across departments to solve challenges, all in a positive and supportive environment.

What You'll Do

• Be the first line of support: Listen to members' needs, solve issues with empathy, and make every experience exceptional.
• Promote innovative services: Educate members on our latest offerings – from ATM to Palm Authentication – and help them unlock the full potential of Altra's services.
• Safeguard member information: Adhere to strict security standards and regulatory requirements to protect our members.
• Collaborate & contribute: Work hand-in-hand with your team to keep operations smooth, efficient, and always focused on member satisfaction.

What You Bring to the Table

• High school diploma (or equivalent) and a commitment to ongoing learning.
• Background in customer service. Previous financial experience would be a plus!
• Strong communication skills, with the ability to connect with members genuinely.
• Detail-oriented, professional, and tech-savvy – ready to help members with digital services.

Availability

• This position is full-time, 40 hours a week, Monday through Friday.
• Hours will be 8:00 a.m. to 5:00 p.m.
• Will require some flexibility within these hours, as needed.

Pay and Benefits

• Competitive starting pay!
• When bilingual in Spanish or Hmong, receive a $1.00 per hour pay premium after completing and passing the language exam.
• Comprehensive benefits package that includes medical/dental/vision coverage, group life insurance, and supplemental life insurance options.
• Up to a 6% Employer-matched 401(k) plus additional 3% employer contribution.
• Paid time off, volunteer time off, paid holidays, and your birthday off (paid)!
• Employee-only perks and discounts.

At Altra Federal Credit Union, you'll be part of a team that values people over profits and puts members at the heart of everything we do. We believe in creating a supportive and collaborative workplace where employees are empowered to grow, develop their careers, and make a real impact in the lives of others. By joining Altra, you'll not only gain the opportunity to build meaningful relationships with members and coworkers, but you'll also be contributing to a mission-driven organization that is dedicated to improving the financial well-being of our members and the communities we serve.

Altra is proud to be a Great Place to Work® certified company seven years in a row; 92% of our employees say Altra is a great place to work! At Altra, we invest in each other and work together to make a difference in the communities we serve and to help people live their best lives! We support diversity in the workplace and are an Equal Opportunity Employer. Qualifications

• Education Required: High School or GED or better
• Experience Required: Background in customer service. Strong communication skills. Detail-oriented, professional, and tech-savvy.
• Preferred: Previous financial experience would be a plus!

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.