Desktop Support Analyst

Desktop Support Analyst

We are looking for a skilled Desktop Support Analyst to join our team on a contract basis in Chattanooga, Tennessee. This role involves providing hands-on technical assistance and troubleshooting for desktop systems, ensuring smooth operations in a fast-paced environment. The ideal candidate will have strong expertise in Windows-based systems and a proactive approach to resolving IT issues efficiently.

Responsibilities:

• Monitor daily IT operations and respond promptly to alerts and issues.
• Create and manage support tickets, coordinating with external vendors or teams as necessary for resolution.
• Diagnose and repair desktop hardware and perform basic network troubleshooting as guided by the IT team.
• Collaborate with the Manhattan IT team to escalate and resolve complex technical problems.
• Deliver onsite support and solutions for end-users within a dynamic production environment.
• Maintain and support Windows-based systems, ensuring operational efficiency.
• Conduct system imaging and configuration to meet organizational standards.
• Provide timely updates to stakeholders regarding issue resolution and system performance.

Requirements:

• Proficiency in managing and troubleshooting PC desktop workstations.
• Experience with Active Directory for user and system management.
• Strong knowledge of desktop hardware and related components.
• Expertise in Windows 10 installation, configuration, and support.
• Familiarity with desktop imaging processes and tools.
• Ability to work effectively in a fast-paced and production-oriented environment.
• Excellent problem-solving skills and a proactive approach to IT support.
• Strong communication skills to collaborate across teams and with end-users.

Technology Doesn't Change the World, People Do.® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans.