Customer Service Supervisor - stormwater

Customer Service Supervisor-Stormwater

Salary: $69,523.00 Annually

Location: Nashville, TN

Job Type: Full-Time Civil Service

Job Number: 26140E

Division: Water Services

Opening Date: 12/19/2025

Closing Date: 12/30/2025 11:59 PM Central

Position Description

This position is in Metro Water Services. This position will oversee day-to-day operation of Stormwater Maintenance customer service and timekeeping staff. The incumbent will coordinate between all sections of Stormwater Maintenance to ensure proper flow of information from customers and work to be performed, operational or capital, in order for the department to properly address stormwater issues.

Typical Duties

• Oversee the daily operations of Stormwater Customer Support Section.
• Assign duties to Customer Service staff and monitor daily workload.
• Plan, oversee and monitor work performed in Customer Service for levels of quality.
• Receive and return customer calls pertaining to drainage issues, construction projects and direct customers to appropriate departments if needed.
• Oversee proper updating by staff of service requests, work orders, property owner information, construction data, contractor's information, etc.
• Oversee the closing out and updating of service requests after investigations and call backs have been completed.
• Maintain monthly and yearly detailed statistical reports for service requests and work order projects for Stormwater Maintenance.
• Assist in establishing section goals and processes.

Minimum Qualifications

High School Diploma or equivalent and eight (8) years of experience in customer service, including two (2) years of supervisory experience. *Additional education may be considered in lieu of some experience on a 1:1 ratio.

LICENSES REQUIRED Valid Driver License

Candidates with accreditations earned in a foreign institute are encouraged to apply. Note: Per Metro Ordinance No. SO94-1078. All employees of the Metropolitan Government shall be residents of the State of Tennessee or become residents of the state within six (6) months of employment as a prerequisite to employment with the Metropolitan Government.

Preferred Experience, Knowledge, Skills, and Abilities

• Experience overseeing staff of ten or more employees
• Experience in purchasing and budgeting procedures
• Experience with procedures applicable to billing and related fields

We are an equal opportunity employer. All individuals, regardless of personal characteristics, are encouraged to apply. Metro Nashville is committed to selecting the most qualified candidate for each of our roles. Metro Nashville Government respects the religious beliefs and practices of all employees and will make, on request, an accommodation for such observances when a reasonable accommodation is available that does not create an undue hardship on business operations. Requests for ADA or other protected accommodations for the recruitment process should be directed to Human Resources at 615-862-6640.

Full-time, Civil Service positions - 10 Vacation Days per year (increasing after 5 years of service) 1 Sick Day per month 12 Paid Holidays per year Public Safety - Sworn and Civilian positions - 20 vacation days per year 3 Personal days per year 1 Sick Day per month 12 paid holidays per year Part-time, Non Civil Service positions - Visit HR and Benefits webpages for more information. Full-time, Non Civil Service positions - contact hiring department for benefits information Seasonal/Temporary positions - no benefits offered.

Required Questions

01 Do you have a valid Driver License? + Yes + No

02 What is the highest level of education you have completed? + No diploma + High School Diploma or Equivalent + Associate's Degree + Bachelor's Degree + Master's Degree

03 How many years of customer service experience do you have? + No experience + One year + Two years + Three years + Four years + Five years + Six years + Seven years + Eight or more years

04 Briefly describe your customer service experience. If none, please put N/A.

05 How many years of supervisory experience do you have? + No experience + One year + Two or more years

06 Briefly describe your supervisory experience. If none, please put N/A.

07 Briefly describe your experience with procedures applicable to billing and related fields. If none, please put N/A.

Employer

Metropolitan Government of Nashville & Davidson County

Address

Human Resources Division 700 President Ronald Reagan Way, Suite 201 Nashville, Tennessee, 37210

Phone

(615) 862-6640