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Customer Service Specialist
Assist customers efficiently by resolving inquiries and complaints to ensure satisfaction
Knoxville, Tennessee, United States
Entry Level
18 hours agoBe an early applicant
Tennessee Staffing
A government-affiliated entity providing staffing solutions and employment services within the state of Tennessee.
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Customer Service Representative
Respond promptly to customer inquiries via phone, email, chat, or in-person interactions. Provide accurate information regarding products, services, policies, and procedures. Handle complaints, troubleshoot issues, and follow up to ensure resolution. Escalate complex or unresolved issues to the appropriate department or supervisor, as needed. Maintain detailed records of customer interactions, transactions, and feedback in the company database. Work effectively with internal teams, such as sales, technical support, and operations, to deliver seamless service.
Requirements
- High school diploma or equivalent required; associate's degree or relevant certifications preferred.
- Proven experience in customer service or related fields.
- Proficiency with Microsoft Office Suite and CRM tools.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask in a fast-paced environment while maintaining professionalism.
About Tennessee Staffing
A government-affiliated entity providing staffing solutions and employment services within the state of Tennessee.