Customer Service Representative

Customer Service Representative

We are looking for a dedicated Customer Service Representative to join our team in Collierville, Tennessee. In this long-term contract position, you will play a vital role in delivering exceptional customer experiences through effective communication and problem-solving skills. You will handle a variety of tasks, including managing inbound and outbound calls, data entry, and scheduling appointments.

Responsibilities:

• Respond to inbound calls promptly and professionally, addressing customer inquiries and resolving issues.
• Manage outbound calls to follow up on customer concerns or provide additional information.
• Perform accurate data entry to maintain and update customer records and order information.
• Handle email correspondence to address customer questions and provide timely updates.
• Schedule appointments efficiently while coordinating with customers and internal teams.
• Utilize Microsoft Excel and Word to track, document, and organize customer interactions.
• Process orders with precision, ensuring all details are entered correctly.
• Maintain a positive and helpful attitude to ensure customer satisfaction during every interaction.
• Collaborate with team members to improve service processes and resolve complex customer issues.

Requirements:

• Proven experience in customer service or call center environments.
• Strong skills in answering inbound and outbound calls with professionalism.
• Proficiency in data entry and order processing with attention to detail.
• Ability to manage email correspondence effectively and professionally.
• Familiarity with Microsoft Excel and Word for documentation purposes.
• Capable of scheduling appointments and coordinating with multiple parties.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a commitment to delivering high-quality customer service.