Customer Service Representative

Customer Service Representative

We are looking for a dedicated Customer Service Representative to join our team in Nashville, Tennessee. This long-term contract position involves ensuring excellent customer experiences by addressing inquiries, resolving concerns, and accurately processing orders. If you excel in communication and have a passion for helping others, we encourage you to apply.

Responsibilities:

• Respond promptly and professionally to inbound customer inquiries via phone or other communication channels.
• Provide accurate information about products, services, and company policies to customers.
• Resolve customer concerns efficiently, ensuring satisfaction and maintaining a positive experience.
• Process customer orders with precision, verifying details to ensure accuracy.
• Manage and document interactions in the system to maintain detailed records.
• Handle both inbound and outbound calls as needed to support customer needs.
• Collaborate with team members to address complex customer issues and provide effective solutions.
• Follow company guidelines and procedures to ensure compliance with service standards.
• Continuously enhance knowledge of products and services to provide better assistance.

Requirements:

• Proven experience in a call center or customer service role.
• Strong communication skills, both verbal and written, with a customer-focused approach.
• Ability to handle a high volume of calls while maintaining professionalism and composure.
• Proficiency in order entry systems and basic computer applications.
• Excellent problem-solving skills with the ability to think critically under pressure.
• Detail-oriented with strong organizational skills to handle multiple tasks effectively.
• Flexibility to adapt to changing priorities and work schedules.
• High school diploma or equivalent; additional education or certifications in customer service are a plus.