Customer Service Representative 1
Tennessee Staffing
Job Posting
Salary: $16.76- $20.14 (G.S. 4) Work Hours: Monday - Friday, 8:00 A.M. - 4:30 P.M. (EST) Hours may vary due to work assignments or projects. Work Location: 100 East 11th Street FLSA Status: This is a Non-Exempt position. Department: 311 CLASSIFICATION SUMMARY: Incumbents in this classification are responsible for serving as the first point of contact for all calls to the City. Responsible for performing Customer Service Representative duties, to include ensuring issues are handled to resolution. Receives and documents a variety of walk-in customers and/or incoming calls requesting service, information and/or other related issues, ranging mostly from routine/related Citywide and non-City provided services. This includes City Court information and payments, including sewer-related billing and non-billing issues, Economic Community and Development (code enforcement and stormwater), Chattanooga Department of Transportation (Traffic Engineering and Traffic Operations) and all Public Works related issues (Sanitation, Parks, Roadside Mowing and Emergency). Work is performed with moderate supervision. SERIES LEVEL: The Customer Service Representative 1 is the first level of a four level customer service series. ESSENTIAL FUNCTIONS: (The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification.)