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Customer Service Representative
Resolve banking customer issues efficiently to improve overall satisfaction and retention
Memphis, Tennessee, United States
Junior
yesterday
Tennessee Staffing
A government-affiliated entity providing staffing solutions and employment services within the state of Tennessee.
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Customer Service Representative
We are looking for an experienced Customer Service Representative with a background in financial services to join our team in Memphis, Tennessee. The ideal candidate will have expertise in the banking industry and a proven ability to deliver exceptional customer experiences while handling financial inquiries.
Responsibilities:
- Respond to customer inquiries regarding financial products and services with professionalism and accuracy.
- Assist clients in resolving issues related to banking transactions and account management.
- Analyze customer needs and provide tailored solutions to enhance satisfaction.
- Process and verify financial documentation in compliance with company policies.
- Maintain up-to-date knowledge of banking regulations and company offerings.
- Collaborate with team members to improve service delivery and achieve department goals.
- Handle escalated customer concerns with tact and effectiveness.
- Document customer interactions and resolutions in the system for record-keeping purposes.
- Provide recommendations to improve processes based on customer feedback and observations.
- Associate's degree or higher in a related field.
- Minimum of 2 years of experience in customer service, preferably within the banking industry.
- Strong understanding of financial services and banking operations.
- Excellent communication and interpersonal skills.
- Ability to analyze and resolve customer concerns efficiently.
- Proficiency in using relevant software and systems.
- Detail-oriented with strong organizational skills.
- Knowledge of industry regulations and compliance standards.
Requirements:
About Tennessee Staffing
A government-affiliated entity providing staffing solutions and employment services within the state of Tennessee.