Customer Service Representative

Customer Service Representative

We are looking for a dedicated and detail-oriented Customer Service Representative to join our team on a contract basis in Nashville, Tennessee. In this role, you will be responsible for delivering exceptional support to clients through effective communication and efficient problem-solving. This position offers the opportunity to work in a dynamic environment where customer satisfaction is the top priority.

Responsibilities:

• Respond promptly to inbound calls and address customer inquiries with accuracy and care.
• Process customer orders efficiently while ensuring all details are entered correctly.
• Deliver outstanding service by resolving customer issues and providing clear and concise information.
• Maintain a thorough understanding of company policies and procedures to ensure compliance during customer interactions.
• Communicate effectively with customers to build trust and long-term relationships.
• Collaborate with team members to improve customer service processes and overall satisfaction.
• Handle both inbound and outbound calls as needed to support business objectives.
• Track and document customer interactions to ensure proper record-keeping and follow-up.
• Stay updated on product knowledge to provide accurate assistance to clients.

Requirements:

• Proven experience in customer service, preferably in a call center environment.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in order entry and data management systems.
• Ability to handle inbound and outbound calls professionally.
• Familiarity with customer service software and tools.
• Effective time management skills and the ability to multitask.
• High level of patience and empathy when dealing with customer concerns.