Customer Service Representative

Customer Service Representative

Our Customer Service Representatives assist customers online, in person, and over the phone, while providing world-class customer service. What You'll Do:

• Assist customers online, in person, and over the phone
• Welcome customers and work to provide the best customer experience possible
• Accurately assist customers with loan application to completion
• Work with team leads to meet and exceed monthly goals
• Answer any and all customer questions – yes, we really mean all
• Use company best practices to provide consistent and amazing customer service
• Work with money – being able to reconcile a cash drawer accurately is a must!
• Listen and be able to build relationships with your customers and teammates
• Participates in ongoing learning and development
• Happily complete other responsibilities assigned by your management

What We're Looking For:

• High School Graduate or equivalent
• Phone customer service experience preferred
• Dedication to helping others
• Experience in service-related field (cash handling experience preferred)
• Must be willing to work in an environment where performance will be measured and judged
• Must have reliable transportation and travel to a variety of locations in order to meet staffing demands
• Understand the demands of working in a retail environment
• Excellent sales skills focused on growing the company
• Must be observant and have great judgment
• Stay coachable – this is one of the keys to growing with our company
• Computer proficiency required

Benefits We Offer:

• $16-$24 per hour
• $500 Sign-on Bonus paid after 90 days of employment
• Generous PTO and paid time off to volunteer
• Paid parental leave
• 100% company-paid health insurance
• 401k with 5% company match
• Student Loan Repayment Plan

Physical Demands:

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• He or she must be able to work with a computer screen that is quickly changing and flashing the user to be alert of specific information.
• Must be available to work all shifts, days, evenings, nights and weekends.
• Must be able to stand, stoop, bend, and reach overhead for up to 12 hours with little rest, except for unpaid meal break.

Work Environment:

• Fast-paced retail service environment.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

AAP/EEO Statement:

• In order to provide equal employment and advancement opportunities to all individuals, employment decisions at the Company will be based on merit, qualifications, and abilities.
• The Company does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, or any other characteristic protected by law.
• This policy governs all aspects of employment, including selection, job assignment, compensation, discipline, termination, and access to benefits and training.
• Any employees with questions or concerns about any type of discrimination in the workplace are encouraged to bring these issues to the attention of their immediate supervisor and/or the VP, Human Resources.
• Employees can raise concerns and make reports without fear of reprisal.
• Anyone found to be engaging in any type of unlawful discrimination will be subject to disciplinary action, up to and including termination of employment.