Customer Service Representative

Pharmacy Representative Job

We are seeking a dedicated Customer Service Representative to join our team. This role is critical in providing exceptional service to our clients by handling inquiries and resolving issues efficiently. The position requires working onsite from Monday to Friday, 7:30am - 4:00pm, with occasional overtime.

Responsibilities:

• Handle inbound and outbound phone calls with professionalism and empathy.
• Deliver an effortless and positive experience for callers by resolving inquiries efficiently.
• Provide accurate information regarding services, refills, and shipment scheduling.
• Process medication refills and coordinate shipment schedules for patients and providers.
• Identify and resolve caller needs, ensuring appropriate follow-up and next steps.
• Adhere to company policies and procedures.
• Assist with order picking, packing, and prescription fulfillment based on operational demands.
• Maintain flexibility in scheduling to meet business needs.

Essential Skills:

• Previous call center experience preferred.
• Healthcare or pharmacy experience strongly desired.
• Excellent interpersonal and communication skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in Microsoft Office applications.
• Ability to type 35 words per minute.
• Active Pharmacy Technician license in the state of Tennessee.

Additional Skills & Qualifications:

• High volume call experience.

Work Environment:

This position is onsite at our Memphis, TN location. Employees will work in a fast-paced, collaborative environment. The role offers cross-training opportunities and the potential to become a full-time employee after 90 days. The dress code is business casual.

Job Type & Location:

This is a Contract position based out of Memphis, Tennessee.

Pay and Benefits:

The pay range for this position is $19.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type:

This is a fully onsite position in Memphis, TN.

Application Deadline:

This position is anticipated to close on Oct 31, 2025.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.