CSG Operations Analyst - Skillbridge

CSG Operations Analyst

We're not just building better tech. We're rewriting how data moves and what the world can do with it. With Confluent, data doesn't sit still. Our platform puts information in motion, streaming in near real-time so companies can react faster, build smarter, and deliver experiences as dynamic as the world around them. It takes a certain kind of person to join this team. Those who ask hard questions, give honest feedback, and show up for each other. No egos, no solo acts. Just smart, curious humans pushing toward something bigger, together. One Confluent. One Team. One Data Streaming Platform.

This role is offered to active duty service members who are enrolled in the Skillbridge program or are looking for a Skillbridge internship only. This is a contract role for up to 6 months. Interns will be paid through the Skillbridge Program by the Department of Defense.

About the Role: We are looking for a CSG Operations Analyst to join our team. Reporting to the Director of Customer Success Strategy & Operations - Scale within our Customer Solutions Group org, you will have the opportunity to partner with various stakeholders at all levels across the organization to support execution of our growth strategy. To be successful, you will be hardworking, energetic, and a self-starter who thrives in a fast-paced environment.

What You Will Do:

• Partner with CSG leaders to aid in operating their business on a daily basis
• Partner with Business Systems teams to facilitate system enhancement requests
• Facilitate reporting requirements gathering to inform analytics needs
• Track and report on team KPIs and success metrics
• Partner with CSG teams to ensure data quality and integrity of internal systems
• Build and maintain Salesforce dashboards, reports and perform other ad-hoc data analysis as needed
• Provide content management, process documentation & communications support
• Be a resource for internal CSG end-users to field systems and reporting-related questions and issues
• Provide ad-hoc Project Management support as needed
• Develop productive and trusting relationships with leaders and other internal stakeholders

What You Will Bring:

• 2+ years of operations and/or business analyst experience
• Thrives in a dynamic work environment and is able to manage competing priorities
• Strong project management and cross-functional collaboration skills
• Excellent problem solving skills with a strong desire to learn and grow
• Proven ability to work independently to achieve results
• Previous experience with generalized analytics tools, including dashboard and report building required
• Knowledge of Tableau, Jira, Confluence, Loopio (RFP platform) a strong plus

Ready to build what's next? Let's get in motion.

Come As You Are Belonging isn't a perk here. It's the baseline. We work across time zones and backgrounds, knowing the best ideas come from different perspectives. And we make space for everyone to lead, grow, and challenge what's possible. We're proud to be an equal opportunity workplace. Employment decisions are based on job-related criteria, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by law.