Contract Logistics Operations Manager

Contract Logistics Specialist

It's more than a job. As a Contract Logistics Specialist at Kuehne+Nagel, you will manage end-to-end warehousing operations for our customers. By doing so with precision, you not only contribute to the success of your team, but also to the day-to-day operations and success in the warehouse and distribution centers. For example, storing and delivering delicate flowers and fresh ingredients to local stores for everyday lunches and family celebrations. At Kuehne+Nagel, our work truly contributes to more than we imagine.

Are you thinking about advancing your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Memphis, TN location is looking for a new Operations Manager to join our Contract Logistics team.

How you create impact

The Operations Manager will support the Site General Manager with ongoing GXP regulatory compliance activities including regulatory submissions, branch assistance, license acquisition and maintenance, training and database management. The normal operating hours are M-F 8A- 5P. However, we are looking for a leader who is flexible and can manage multiple shifts. The Leader must have experience in a Pharma/Cold Chain environment.

• Provides day-to-day tactical direction and guidance to Supervisor(s) and warehouse associates for daily workloads.
• Creates and validates training of associates according to SOPs and performs observations as needed.
• Completes advanced and complicated tasks requiring considerable judgment, problem resolution, independent analysis and decision making while following procedures.
• Responsible for managing the daily labor, work schedules and daily attendance of employees in UKG.
• Manages a pre-defined (KPI) Key Performance Indicator Dashboard to be shared monthly with key stakeholders within Kuehne+Nagel.
• Analysis of potential process/cost improvements and rollout of the agreed next steps.
• Establishes a clear communication channel between Customer and Kuehne+Nagel to streamline interactions.
• Complies with all appropriate policies, procedures, safety rules and FDA regulations.
• Supports the development and execution of the company's Pharmaceutical/Healthcare strategy.
• Actively pursues continuous improvement in a team environment while contributing positively to providing total customer satisfaction.
• Prepares & Lead BRM (Business Review Meeting)/QBRs (Quarterly Business Reviews) with Operational KPIs and presents to customer and business stakeholders.
• Aligns future customer needs/requirements with possible travels to customers site.
• Maintains cooperation with key Customer contacts to achieve mutually defined goals.

What we would like you to bring

5+ years experience in Contract Logistics / 3PL / Distribution Centre / Pharma Cold Chain Warehouse environment.

5+ years management experience in high volume, fast paced distribution center / warehouse environment.

5+ years experience with managing a customer relationship.

5+ years experience in organizing scale labor force for 50+ resources.

5+ years experience in a pharmaceutical/cold chain distribution center.

Knowledge of technical processes related to standard warehouse equipment and applications such as racking, WMS systems and Material Handling Equipment.

Continuous Improvement Requirement: The right Candidate will have a continuous improvement mindset and a tendency towards 5S in the workplace.

What's in it for you

There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world. As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.