Americas Services Lead – EBMS

Americas Services Lead – EBMS Solutions & Sustainability

The Americas Services Lead – EBMS Solutions & Sustainability is responsible for leading the regional service organization that delivers building automation, and energy management solutions across the client portfolio. This leadership role combines deep technical knowledge of building systems with strategic, financial, and operational management skills to ensure service excellence, customer satisfaction, and profitable growth.

Strategic Leadership

• Develop and execute the Americas service strategy for HVAC, support services and energy management solutions within the EBMS portfolio.
• Drive profitable growth through service contracts, digital energy solutions, and retrofit/modernization projects.
• Contribute to long-term strategic planning, market analysis, and capability development.

Operational Excellence

• Lead end-to-end service operations for HVAC and BMS systems, including but not limited to reactive maintenance, add/move/change, remote monitoring, platform maintenance (via the GSC) and energy performance optimization.
• Standardize service delivery processes to ensure consistent quality, safety, and compliance.
• Manage operational KPIs including uptime, energy savings, first-time fix rate, and SLA adherence.
• Ensure integration of digital tools, analytics platforms, and connected services into daily operations.

Customer Engagement & Business Development

• Partner with the wider account team to develop tailored service offerings that enhance customer value and system performance.
• Build trusted relationships with key stakeholders, internal CBRE account teams to promote long-term service delivery.
• Support our wider account in achieving their sustainability, energy efficiency, and carbon reduction goals.
• Serve as a senior point of escalation for major service and program requests.
• This role will require a customer first approach and speed of responsive and high level of engagement will be key.

People Leadership

• Lead and develop a high-performing team of engineers and potentially expanding to its own dedicated PMO team.
• Foster a culture of continuous improvement, technical excellence, and customer focus.
• Oversee training and certification programs to enhance technical capability in HVAC controls, BMS software, and energy analytics as required.
• Champion safety, diversity, and employee engagement across the region.

Technology & Innovation

• Promote adoption of advanced analytics to enhance the service offering.
• Leverage data insights from connected systems to drive proactive service delivery and energy optimization.
• Collaborate with product and digital teams to enhance service tools, platforms, and sustainability-focused solutions.

What You'll Need

Education & Experience

• Degree or qualification in Mechanical, Electrical, or Building Services Engineering
• 8+ years of experience in HVAC, Building Automation Systems, or Energy Management services.
• 2+ years of experience managing multi-site service operations or technical solutions.
• Proven track record in driving service growth, customer satisfaction, and operational excellence.

Technical Competencies

• In-depth understanding of the EBMS platform
• Ability to have developed and managed an end to end service process i.e., ticket request to scope development to pricing to delivery

Leadership & Soft Skills

• Strategic and analytical thinker with a hands-on, customer-centric mindset.
• Strong business acumen, communication, and stakeholder engagement skills.
• Proven ability to lead through change and deliver results in a complex, dynamic environment.

Key Performance Indicators (KPIs)

• Growth in service contract and solution revenue.
• Excellent timeliness and response metrics.
• Customer satisfaction (NPS) and retention.
• Employee engagement and safety performance.

Travel Requirement

• Approximately 30% travel across North America, depending on project and client needs but flexible and not enforced.

Why CBRE?

When you join CBRE, you become part of a global leader in commercial real estate and investment services that help businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact! Our collaborative environment is built on our shared values — respect, integrity, service, and excellence — and we value the varied perspectives, backgrounds, and skills of our people. At CBRE, you have the opportunity to chart your own course and realize your full potential!

Disclaimers:

• Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
• CBRE carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The minimum salary for the position is $105,000 annually and the maximum salary for the is $120,000 annually. The compensation that is offered to a successful candidate will depend on the candidate's skills, qualifications, and experience.

Equal Employment Opportunity:

• CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations:

• CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).