Patient Services Coordinator

Job Title

Tennessee Oncology, one of the nation's largest, community-based cancer care specialists, is home to one of the leading clinical trial networks in the country. Established 1976 in Nashville, Tennessee Oncology's mission remains unchanged: To provide access to high-quality cancer care and the expertise of clinical research for all patients, at convenient locations within their community and close to their home. Our growing network of physicians and locations is based on this mission. Tennessee Oncology is committed to advancing both the science of detection and targeted treatments, and to making these advances available to every patient. We believe caring for cancer patients is a privilege.

Job Description

The Patient Services Coordinator - Preceptor is responsible for orienting, training, and mentoring new hires as well as cross training existing employees. Serves as a liaison to ensure effective communication between members of front office, educators, management, and director.

Essential Functions:

• Participates as Registration Coordinator, Scheduling Coordinator, or a Patient Services Coordinator team member when individual preceptor assignment is not required.
• Oversees the orientation of new hires during a determined orientation period.
• Monitors the orientation checklist so that outcomes are met within the appropriate time frame.
• Communicates with members of management regarding new hire progress.
• Collaborates with manager and trainer in 45- and 90-day evaluation.
• Participates with new version functionality testing of any applications as necessary.
• Supports end users with defining and resolving issues with the new versions.
• Provides expertise in skills and knowledge.
• Conducts on site job specific training.
• Follows and understands all policy and procedures ensuring best practice.
• Collaborates with the training team on assessed education needs in order to develop organized, proficient, and quality focused education program.
• Works in collaboration with all departments to ensure organizational goals are met.
• Select and use training/instructional methods and procedures appropriate for the situation when learning or teaching new processes and develop training manuals specific to region.
• Identify measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the systems.
• Supports and adheres to Tennessee Oncology mission, vision, and values.
• Exhibits professionalism and common courtesy.
• Maintains and ensures confidentiality of patient and staff information.
• Ability to travel/float to other clinics for business needs.
• Serves as a super user.
• Adheres to all Tennessee Oncology policies and procedures.
• Other duties as assigned

Knowledge, Skills & Abilities:

• Excellent customer service skills.
• Proficient in Microsoft Office Suite.
• Effective interpersonal and communication skills.
• Demonstrates a positive and professional behavior in the workplace.
• Ability to provide balanced feedback.