Imaging Patient Services Coordinator (float)

Imaging Patient Services Coordinator Float

Tennessee Oncology, one of the nation's largest, community-based cancer care specialists, is home to one of the leading clinical trial networks in the country. Established 1976 in Nashville, Tennessee Oncology's mission remains unchanged: To provide access to high-quality cancer care and the expertise of clinical research for all patients, at convenient locations within their community and close to their home. Our growing network of physicians and locations is based on this mission. Tennessee Oncology is committed to advancing both the science of detection and targeted treatments, and to making these advances available to every patient. We believe caring for cancer patients is a privilege.

The Imaging Patient Services Coordinator Float provides total medical office support including registration, scheduling, and HIM functions. Manages the registration of patients within the office and by telephone. Obtains patient insurance and demographic information, collects co-pays, schedules new and return scan appointments, ensures precertification authorizations are received as required by insurance. Monitor and distribute inbound and outbound documentation whether electronic or paper format. Imaging Patient Services Coordinator float handles these functions for both Tennessee Oncology patients as well as Non-Tennessee Oncology patients.

Essential Functions:

• Answers the telephones and greets patients in a courteous, efficient manner
• Ensures front area/waiting room is presentable for patients and visitors
• Follows policies and procedures outlined by management to ensure standardization of processes across all imaging centers
• Routes messages to appropriate discipline
• Conducts patient registration and scheduling process
• Obtains pre-patient registration, demographic and insurance information and enters appropriately into the Radiology Information System (RIS)
• Collects co-payments at time of service and manages daily cash receipts
• Receives and replies to all instant messages related to patients changes of insurance, copay questions, and coverage issues in a timely fashion
• Provides patients with oral contrast as indicated by scan type and/or special instructions
• Chart preps at least 2 days in advance by reviewing all orders for accuracy of scan type, ordering physician, CPT codes, dx codes, special instructions and proper scan pertaining to special instructions/notations on order
• Obtains necessary records prior to patient's appointment
• Reviews central precertification team comments for emailing notification to our outside billing company and in-house billing department
• Designates in the Radiology Information System (RIS), and emails to appropriate persons study billing requirements, (i.e., Q-1 Modifier, KX Modifier)
• Prepares the Electronic Health Record (EHR) for review by Clinical Staff
• Ensures any necessary paperwork is provided to and completed by the patient
• Monitors and routes inbound and outbound faxes
• Opens and distributes mail as required
• Electronically scans appropriate patient related records into the Radiology Information System (RIS)
• Distributes outbound correspondence or copies of records as necessary.
• Completes process for request for medical records
• Registers new patients in the Radiology Information System (RIS) ensuring all information is complete prior to scheduling.
• Providers patient information to coverage and benefits to create accounts in Patient Management System (PMS) and verify patient benefits.
• Schedules patient imaging tests following proper procedures
• Responds promptly to patient, physician, and clinical requests.
• Communicates to other staff members using instant messaging system.
• Ability to travel/float to other imaging centers for business needs
• Maintain and ensure confidentiality of patient information
• Adheres to all Tennessee Oncology policies and procedures
• Other duties as assigned

Education and Experience: (Knowledge, Skills, Abilities)

• High school graduate or equivalent with GED.
• 2 years of previous professional office experience and/or customer service experience preferred.
• Electronic Medical Records experience preferred.
• Excellent customer service skills
• Proficient in Microsoft Office Suite
• Exhibits high degree of initiative, judgment, and discretion
• Promotes positive customer relations
• Great verbal, listening, and written communication skills.
• Ability to work productively and effectively in a fast-paced environment.
• Strong organizational skills and attention to detail
• Dependable

Physical Requirements:

• Able to travel to all imaging centers when necessary • Able to lift 25 pounds.