Desktop Support Specialist

Tier 2 Support And Maintenance Specialist

Provides a single point of contact for end-users to receive Tier 2 support and maintenance within the organization's desktop computing environment. Responsible for installing, diagnosing, repairing, maintaining, and upgrading all desktop hardware, laptops, iPads, iPhones, peripherals, and applications to ensure optimal performance. Troubleshoots problem areas (in person, by telephone, or via e-mail) in a timely and accurate fashion, and provides end-user assistance where required. Maintains and documents all work in the automated Help Desk system. Works collaboratively with all aspects of information technology and customer departments.

Education

High School Diploma or Equivalent Required

Bachelor's Degree in Computer Science, Information Technology, or related field Preferred

Experience

2 years experience with personal computer software / hardware configuration and support Required

2 years experience with Windows operating systems, terminal hardware, controller hardware and software, and emulation software Preferred

General Experience in a hospital environment Preferred

Licenses

Not specified