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Technical Product Support Engineer (remote): AMER - Remote Eligible
Troubleshoot and resolve VoIP call issues to enhance customer connectivity experiences.
Remote
Junior
3 weeks ago
✨ About The Role
- The role involves troubleshooting VoIP/SIP calls and RTP packets using tools like Wireshark.
- You will replicate API issues reported by customers using Postman and either solve or escalate them.
- Analyzing T.30 and T.38 Fax over IP packets is part of the responsibilities to troubleshoot faxing issues.
- The position requires running live packet captures from cloud servers using the Linux terminal.
- You will monitor operational pager alerts and improve customer self-service through better processes and documentation.
⚡ Requirements
- A motivated and enthusiastic individual with a passion for technology is essential for this role.
- Strong customer-focus and excellent interpersonal communication skills are necessary to interact confidently with clients.
- The ideal candidate should possess knowledge of VoIP/SIP calls and RTP packets.
- A self-starter who is proactive in assisting and taking the initiative will thrive in this position.
- The ability to balance daily workload and effectively prioritize tasks is crucial for success.
About Telnyx
Your one-stop shop for infrastructure at the edge.