Senior Systems Engineer

Join Tih, Home To Some Of South Africa's Leading Financial Service Providers, And Grow Your Career While Being Part Of An Organisation With Purpose.

Job Purpose

As per the Senior Systems Engineer Profile

Responsibilities

Infrastructure Support

Manage a medium infrastructure support area with guidance from senior colleagues, developing an infrastructure support plan and delivering activities and solving complex issues to meet required standards. Ensure system availability, functionality, integrity and efficiency, and maintain system configuration and documentation. Provide IT support for current and emerging technologies. Manage computer and user accounts, privileges, and system access via Active directory. Install and administer hardware, Windows operating systems, and software applications. Including system fixes, updates, and enhancements.

Information and Business Advice

Provide specialist guidance on the interpretation and application of policies and procedures, resolving complex or contentious queries and issues and enabling others to take appropriate actions. Provide IT support for infrastructure systems including Virtualisation, Servers, OS and all other relevant systems to ensure that operability requirements are up to date with latest patches and firmware and that the hardware is configured properly.

Operational Compliance

Identify, within the team, instances of non-compliance with the organisation's policies and procedures and/or relevant regulatory codes and codes of conduct, reporting these and escalating issues as appropriate. Implement security procedures, as directed by security team. Secure communication protocols (SSH, TLS)

Faults Diagnosis and Correction

Provide fault isolation and resolution for complex challenges to limit and address issues promptly. Perform troubleshooting, analysis of alerts, and repairs on systems. Ownership and execution of incident management and system maintenance.

Solutions Analysis

Analyse specific problems and issues to find the best solutions. Solutions could be technical or professional in nature.

Testing IT Performance

Design and perform routine website/applications software tests and respond to user emails to monitor, diagnose, and correct performance issues. Manage system resources by monitoring of performance, capacity, availability, serviceability, and recovery.

Applications Software Maintenance

Monitor, identify, and correct more complex software defects to maintain fully functioning applications software.

Continuous Improvement

Review existing operations in own area of work and implement innovation processes to generate new ideas and ensure continuous improvements are delivered.

Personal Capability Building

Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching. Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

Education

Grade 12/ SAQA Accredited Equivalent (Essential); Relevant industry qualifications such as Microsoft MSCE, Nutanix NPP or relevant virtualization qualification (Essential); Relevant degree in IT (Advantageous)

Experience

5 or more years experience in Multiplatform environments with a focus on System support (Essential); Experience in Financial Service Industry (Advantageous)

Think you have what it takes to be part of an unstoppable team who constantly finds better ways to give peace of mind? Don't wait, apply now.