✨ About The Role
- The Senior Customer Reliability Engineer will provide remote technical support to Teleport customers and partners.
- This role involves taking ownership of customer issues and ensuring they are resolved effectively.
- The engineer will independently diagnose and resolve problems related to the Teleport product and customer environments.
- Authoring knowledge-base articles to document common issues and solutions is a key responsibility.
- The position requires collaboration with the Teleport DevOps team to recreate customer issues in a lab setting.
âš¡ Requirements
- The ideal candidate will have basic programming skills in Python or Golang.
- A strong understanding of modern deployment stacks, including Ansible and Kubernetes, is essential.
- Hands-on experience with major public cloud providers such as AWS, GCP, or Azure is required.
- Exceptional Linux server administration skills are necessary for troubleshooting and debugging.
- The candidate should be comfortable with change and have a keen interest in continuous learning and skill advancement.