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Senior Customer Reliability Engineer - Australia (Remote) - Remote Eligible

Independently diagnose and resolve complex technical issues in customer environments.
Remote
Senior
2 months ago
Teleport

Teleport

The easiest, most secure way to access all your infrastructure

✨ About The Role

- The Senior Customer Reliability Engineer will provide remote technical support to Teleport customers and partners. - This role involves taking ownership of customer issues and ensuring they are resolved effectively. - The engineer will independently diagnose and resolve problems related to the Teleport product and customer environments. - Authoring knowledge-base articles to document common issues and solutions is a key responsibility. - The position requires collaboration with the Teleport DevOps team to recreate customer issues in a lab setting.

âš¡ Requirements

- The ideal candidate will have basic programming skills in Python or Golang. - A strong understanding of modern deployment stacks, including Ansible and Kubernetes, is essential. - Hands-on experience with major public cloud providers such as AWS, GCP, or Azure is required. - Exceptional Linux server administration skills are necessary for troubleshooting and debugging. - The candidate should be comfortable with change and have a keen interest in continuous learning and skill advancement.
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Senior Customer Reliability Engineer - Australia (Remote) - Remote Eligible
Remote
Engineering
About Teleport
The easiest, most secure way to access all your infrastructure