Service Engineer

Service Engineer

This individual is responsible for the troubleshooting, service, and repair of VPS products following established procedures and work instructions at the Morrisville, NC Service Center. They will support critical business activities related to servicing VPS capital equipment products focused on the customer experience, continuous improvement, and workflow efficiencies. This role will collaborate with VPS service globally, working with other Teleflex sites, third parties, and distributors to maintain a consistent approach to service.

• Follow all technical documentation and procedures such as service work instructions, training documentation, and service reference material to execute daily activities.

• Execute all depot related duties following the VPS system returns process from receipt of unit, decontamination, evaluation, troubleshooting, diagnose failure to sub-assembly level and repair of system.

• Ensure all documentation related to servicing is completed according to procedures, ensure units are packaged and shipped and record all relevant steps in SAP/FSM.

• Manage test equipment calibration process.

• Follow all relevant SOPs/SWIs and SAP procedures, utilizing the systems to their fullest potential and proactively suggest and develop improvements to processes.

• Maintain a clean and safe working environment ensuring efficient and effective use of space in compliance with all regulatory standards.

• Manage service tools and spare parts inventories.

• Other duties as assigned by manager.

• Minimum AA/AS/BS or demonstrated equivalent.

• Minimum of 1 year experience in servicing of capital equipment, electronics experience preferred.

• Experience working in a regulated environment, with healthcare, medical device, or pharmaceuticals preferred.

• Solid understanding of electronics and troubleshooting techniques inclusive of the sub-assembly level.

• Able to operate all common electronic test equipment.

• Able to problem solve independently, understanding principles of root cause analysis and appropriate actions.

• Excellent written and oral communication skills.

• Must be highly organized, efficient and detail oriented to ensure accuracy/attention to detail.

• Ability to maintain a professional, positive, customer experience mindset under pressured work conditions.

• Strong sense of urgency, able to meet tight deadlines and manage changing priorities.

• Strong work ethic and attitude of accountability to mission and performance excellence is essential.

• Working knowledge of SAP a plus.

• Must be proficient with computers and Microsoft Office suite (i.e. Excel Spreadsheets) including excellent keyboarding skills.

• Backup duties may include customer troubleshooting via email/phone and processing replacement product orders.

• Able to lift up to 25 lbs.

TRAVEL REQUIRED: 10%