Customer Service Clerk

Customer Service Clerk

Administration of daily customer service activities, including order processing and follow-up. Assigned sales territory (Germany). The position is initially for a fixed term of 2 years.

• Creation and filing of customer correspondence / customer orders (orders) • Writing of standardized documents • Processing of orders in Germany specifically for prescription orders (patients) • Creation of offers, order entry, deliveries, invoice corrections • Cooperation with sales management, field service (business unit independent) • Telephone customer support for products and services • Conducting telephone sales activities • Conducting and following up on sample orders • Recording commercial complaints / improvements • Recording / forwarding incoming product complaints • Processing returns and shipping receipts

• Commercial training or several years of experience in customer service • MPG training (MPDG §83)

• Very good German language skills in writing and speaking • Very good PC skills (Windows Office / SAP) • Acquisition strength • Team and communication skills (written and verbal) • Goal-oriented, independent and structured working method • Goal-oriented for the customer's goals

Teleflex is an equal opportunity employer. Applicants are considered regardless of age, race, religion, skin color, national origin, ancestry, marital status, emotional or sexual orientation, gender identity or expression, disability, nationality, gender, or veteran status.

If you need support to apply for a job, please contact us: talent.emea@teleflex.com.

Diversity fosters innovative thinking and entrepreneurship, and that’s what makes us at Teleflex. We trust and value our employees and their diversity, and we make sure it’s fun to work here. We’ve set out to make sure our workplaces reflect the patients we serve and the communities we operate in. Our approach is simple: we accept everyone and want them to feel included here. We’re building a culture where all employees can bring their best and unique selves to work. If you’re inspired by this, we’d love to hear from you. Come join a company where diversity is welcomed and inclusion is the way we move forward.

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