Customer Service Clerk

Customer Service Clerk

The Customer Service Specialist is a crucial part of the Customer Service team in EMEA. As part of the Swiss team, they are responsible for a seamless customer experience and supporting them with any inquiries on product and delivery.

• Customer support regarding products and services for an assigned customer area

• Accepting customer inquiries by telephone and e-mail

• Order entry, invoicing & monitoring of deliveries

• Preparation of offers, deliveries and invoice corrections including processing of returns

• Maintenance of master data (customer and price data maintenance)

• Active support and cooperation with Salesforce

• Recording complaints and suggestions for improvement

• General administrative activities

• Completed Commercial Vocational Training

• 2+ years experience in customer service (ideally in a medical technology environment)

• Good knowledge of SAP

• Good knowledge of MS Office (Excel, Word, Outlook, etc.)

• Very good written and spoken German & French

• Good written and spoken English

• Knowledge of Italian is an advantage

• High customer and team orientation as well as strong communication skills

• Flexibility and ability to work under pressure

• Precise and efficient way of working

• Team player & hand-on mentality