Manager, Coaching Services - Remote Eligible

Manager, Coaching Services

Join the team leading the next evolution of virtual care. At Teladoc Health, you are empowered to bring your true self to work while helping millions of people live their healthiest lives. Here you will be part of a high-performance culture where colleagues embrace challenges, drive transformative solutions, and create opportunities for growth. Together, we're transforming how better health happens.

Summary of Position

The Manager, Coaching Services is responsible for overseeing the planning, implementation, and execution of coaching services. The manager will ensure that all clinical operations adhere to regulatory guidelines, meet the highest quality standards, and are completed within established timelines and budgets. You will coordinate with cross-functional teams, project managers, and other stakeholders, to ensure the successful execution of an exceptional member experience.

Essential Duties and Responsibilities

• Manage and lead a coaching services team which includes but not limited to:

  • Contributing to corporate, divisional and team goals an KPI's

  • Cultivating leadership skills among staff, empowering them to excel in their roles as leaders

  • Drive personal and professional development of team members, fostering a culture of continuous growth and learning

  • Oversee the recruitment, onboarding, training and retention strategies for Teladoc coaching staff, ensuring the team is equipped with top-tier talent

• Drive a consistent level of service for all Teladoc members, overseeing performance across all coaching staff included but not limited to:

  • Lead all Quality Monitoring/Assurance processes, overseeing the evaluation of member-coach interactions and ensuring adherence to Teladoc protocols and guiding principles

  • Conduct bi-annual and annual performance reviews, providing valuable feedback and guidance to enhance performance.

  • Spearhead initiatives to optimize efficiency and maximize utilization of resources, driving operational excellence of organizational goals, metrics and OKRs

  • Monitor and drive key performance indicators including utilization, outcomes, and Net Protomer Scores.

  • Serve as conduit for capturing team feedback and identifying opportunities for process refinement or improvement, collaborating with appropriate stakeholders to drive change effectively.

• Other duties as needed (10%)

Supervisory Responsibilities

Yes

Qualifications Expected for Position

• Strong leadership and coaching skills

• Exceptional written and verbal communication skills

• Openness to innovation, willingness to try new approaches and a candid sharing of feedback and opinions are valued traits

• Exceptional time management and organizational skills, coupled with a drive for process optimization, are essential qualities

• Adaptability and a collaborative mindset are important attributes

• Excel in member service and delivery

• Comfortable working with various technologies including MS word, Excel, PowerPoint, Outlook 365, Microsoft Teams, SharePoint, OneDrive, Salesforce and learning and employee engagement platforms

• Strongly Desired:

  • NBC-HWC certification or ICF coach accreditation

  • Advanced degree in Health-related field (Nursing, Behavior, Nutrition or Exercise)

  • CDCES credential

  • Clinical knowledge in Chronic Condition Management

The base salary range for this position is $85,000 - $100,000. In addition to a base salary, this position is eligible for a performance bonus and benefits (subject to eligibility requirements) listed here: Teladoc Health Benefits 2026. Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable for all full-time positions.

We follow a Flexible Vacation Policy, intended for rest, relaxation, and personal time. All time off must be approved by your manager prior to use. You will also receive 80 hours of Paid Sick, Safe, and Caregiver Leave annually. This applies to full-time positions only. If you are applying for a part-time role, your recruiter can provide additional details.

As part of our hiring process, we verify identity and credentials, conduct interviews (live or video), and screen for fraud or misrepresentation. Applicants who falsify information will be disqualified.

Teladoc Health will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Why join Teladoc Health?

• Teladoc Health is transforming how better health happens. Learn how when you join us in pursuit of our impactful mission.

• Chart your career path with meaningful opportunities that empower you to grow, lead, and make a difference.

• Join a multi-faceted community that celebrates each colleague's unique perspective and is focused on continually improving, each and every day.

• Contribute to an innovative culture where fresh ideas are valued as we increase access to care in new ways.

• Enjoy an inclusive benefits program centered around you and your family, with tailored programs that address your unique needs.

• Explore candidate resources with tips and tricks from Teladoc Health recruiters and learn more about our company culture by exploring #TeamTeladocHealth on LinkedIn.

As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status, or pregnancy). In our innovative and inclusive workplace, we prohibit discrimination and harassment of any kind.

Teladoc Health respects your privacy and is committed to maintaining the confidentiality and security of your personal information. In furtherance of your employment relationship with Teladoc Health, we collect personal information responsibly and in accordance with applicable data privacy laws, including but not limited to, the California Consumer Privacy Act (CCPA). Personal information is defined as: Any information or set of information relating to you, including (a) all information that identifies you or could reasonably be used to identify you, and (b) all information that any applicable law treats as personal information. Teladoc Health's Notice of Privacy Practices for U.S. Employees' Personal information is available at this link.