Telecom Network Engineer

Telecom Network Engineer

Responsibilities and Qualifications

Responsibilities

Under general supervision, assist in the design, configuration, and troubleshooting of the VTC collaboration infrastructure

Provide engineering support for design, configuration, installation and sustainment of all software and hardware infrastructure including patch and vulnerability management

Work on VTC tasks/projects as designated by the Team Lead and/or PM

Coordinate with the Vendor PM, Government PMO, and government user representatives to ensure accurate solutions and user satisfaction on technical matters

Develop required specifications for simple to moderately complex troubleshooting

Provide technical escalation support for all VTC, Streaming Video and IPTV/Digital Signage trouble- tickets that cannot be resolved by the VOC Technical Admins

Provide coordination with Data Center Managers requesting rack space, power, and connections to infrastructure devices

Provide coordination requesting subnet and VLAN be created for the VTC, IP/TV DS infrastructure when deploying new installs

Perform CODEC updates and other technical administrative duties as assigned

Assist the team in providing 24/7 onsite support for critical VTC service issues, including fault isolation, performance analysis, and incident management

Support the team in the installation and troubleshooting of VTC endpoints within the DLA enterprise VTC infrastructure

Create, update, and manage trouble tickets in the DLA Service Now ticketing system

Maintain and update the Configuration Management (CM) process, tracking changes to the DLA Enterprise VTC Network

Perform proactive maintenance and Tech Refresh planning for VTC infrastructure hardware/software

Ensure all VTC components are configured per DISA STIGs, Federal IA policies, and US CYBERCOM directives

Provide software and configuration updates as required by DOD IA directives

Provide over-the-shoulder training and/or familiarization to required personnel on all VOC activities including, infrastructure configuration, deployment, architecture and engineering, when required

Create and update documentation, including CONOPS, SOPs, and troubleshooting guides

Must, at times, be able to perform above or below acting position to fulfill duties of VTC Administrators or VTC Leads

Required Qualifications

Clearance:

Must possess Secret Clearance with IT-I Sensitivity

Experience:

Two to Five (2-5) years of progressive Information Technology (IT) experience in the Video Teleconferencing and/or Networking field, including deployment, trouble shooting, and supporting VTCs in a dynamic environment. Experience with IPTV, Digital Signage, and Streaming preferred but not required.

Certifications:

DoD Approved 8570 Baseline Certifications - Category IAT Level II (one of the following):

CCNA Security

CySA+

GICSP

GSEC

Security+

SSCP

Active Computing Environment Certifications (within 6 months of start date):

200-301 Cisco Certified Network Associate (CCNA)

AND (one of the following):

100-140 Cisco Certified Support Technician (CCST) IT Support

100-150 Cisco Certified Support Technician (CCST) Networking

100-160 Cisco Certified Support Technician (CCST) Cybersecurity