Systems Engineer Junior

Collaborative Tools Platform Infrastructure Team

The Collaborative Tools Platform (CTP) - Infrastructure will manage and support the underlying infrastructure in which items such as an Atlassian Data Center Suite and other Enterprise applications offerings are hosted. The CTP - Infrastructure team will ensure optimal performance, security, cost savings, and integration of tools like the Atlassian Suite which consists of Jira, Confluence, Bamboo, Crowd, Bitbucket, and any other enterprise application offering. The Collaborative Tools Platform team operates within the Shared Services Value Stream (SSVS) while also maintaining an organizational reporting line.

Team Purpose: The CTP - Infrastructure team ensures robust operation and high availability of the organization's Enterprise suite which includes but is not limited to the Atlassian Suite. Utilizing approved cloud offerings, such as Azure for US Government or AWS GovCloud, the team will focus on routine software upgrades, dependency management, and resource optimization. In addition to regular upgrades, the Collaborative Tools Platform team maintains a secure environment by implementing essential security protocols, such as access controls and authentication measures, to information. The Collaborative Tools Platform team is responsible to manage critical dependencies and perform patching to address any identified vulnerabilities or performance bottlenecks. Through monitoring, the team will optimize resource allocation within AWS, scaling as needed, to support efficient use and maintain service-level objectives. Team members shall have a working knowledge of user directory integration with LDAPS/Active Directory. Single Sign-On (SSO) solutions is also critical, ensuring secure, seamless access aligned with enterprise identity standards.

The Collaborative Tools Platform team conducts scheduled upgrades to maintain software compatibility, aligning with the enterprise offerings release cadence to minimize downtime and disruption. These upgrades can occur outside of normal work hours to further reduce the impact on daily operations. Having the Collaborative Tools Platform team available during core hours of 9 AM to 2 PM and on call is essential for fostering effective collaboration and ensuring a prompt response to any emerging issues. This proactive approach guarantees seamless operations and robust support for the entire organization. By maintaining this availability, not only is teamwork enhanced, but also significantly improve the overall efficiency of the infrastructure that supports our enterprise applications.

• The Collaborative Tools Platform team members are responsible for maintaining the infrastructure hosting services such as the Atlassian Suite and other enterprise offerings in approved cloud environments, including Azure for US Government or AWS GovCloud, shall possess advanced technical expertise in cloud management, specifically within AWS or Azure equivalent services.
• The Collaborative Tools Platform team members are required to have deep knowledge of AWS compute, storage, and network services, including EC2, S3, RDS, Virtual Private Cloud (VPCs), Lambda, Load Balancing/Auto-Scaling, and Identity and Access Management (IAM), to effectively handle auto-scaling, load balancing, and secure access controls for Atlassian Suite applications and other enterprise offerings.
• CI/CD is a core component of internal processes, enabling the efficient creation of Amazon Machine Images (AMIs) and the deployment of Infrastructure as Code (IaC), ensuring consistent configuration management across environments.
• Proficiency in IaC tools such as Ansible, Packer, and AWS CloudFormation is mandatory for automating deployments, managing configurations, and ensuring infrastructure consistency.
• By utilizing CI/CD services like Bamboo, team members will streamline workflows, allowing for faster, more reliable software delivery while providing robust support for end users.
• Expertise in monitoring and logging tools such as AWS CloudWatch, CloudTrail, and third-party solutions like Splunk, Prometheus, and Grafana is essential to proactively monitor performance, detect anomalies, and troubleshoot issues to maintain optimal uptime.
• The Collaborative Tools Platform team members must also possess strong knowledge of security best practices, including network configuration, data encryption, multi-factor authentication, and integration with AWS Security Hub, to protect the infrastructure against unauthorized access and vulnerabilities.
• Experience with containerization technologies such as Docker and orchestration platforms like Kubernetes and ECS is valuable for scaling and efficiently managing resource-intensive tasks.

Position Activities & Responsibilities

• Provides analysis, design, and integration support for infrastructure systems, including cloud-based services like AWS or Azure for hosting enterprise offerings (e.g., Atlassian Suite).
• Develops and implements strategies for automating deployments using IaC tools such as Ansible, Packer, and AWS CloudFormation.
• Designs and manages cloud environments, including EC2, S3, RDS, VPCs, Lambda, IAM, and other AWS services to ensure optimal performance, security, and scalability.
• Implements CI/CD pipelines and integrates with services like Bamboo to streamline workflows, accelerate software delivery, and ensure consistent configuration management across environments.
• Monitors and manages cloud infrastructure using tools like AWS CloudWatch, CloudTrail, Splunk, Prometheus, and Grafana to ensure high performance, availability, and uptime.
• Applies security best practices to infrastructure, including secure access controls, data encryption, and integration with AWS services to safeguard systems from unauthorized access and vulnerabilities.
• Works with containerization technologies (e.g., Docker) and orchestration platforms (e.g., Kubernetes, ECS) to scale and manage resource-intensive tasks effectively.
• Performs systems engineering studies and analyses, ensuring infrastructure systems meet business and operational requirements.
• Assesses and recommends new technologies, tools, and processes to improve system performance, security, and efficiency.
• Provides technical support for troubleshooting system issues and ensures corrective actions are taken to maintain system reliability.
• Experience working in an Agile organization using Scrum, Kanban, Jira, Confluence, and SAFe.
• Provide team specific training as needed.

Skills

• Follow Agile Methodology & Practices
  • Follow SAFe Agile principles and practices, including iterative development, continuous delivery, and collaboration.
  • Participate in all required SAFe ceremonies, including Program Increment (PI) Planning, Iteration Planning, Daily Standups, Sprint Reviews, and Retrospectives.
  • Continuously improve development processes by embracing retrospectives and feedback from stakeholders.
  • Support and adhere to the integration of system-level architecture and design principles to ensure system interoperability.
• Responsible for
  • Agile Artifacts: Documentation of all work in Epics, Features, and Stories in JIRA.
  • User Stories: Document detailed user stories for each feature. These user stories will be maintained and updated throughout the project lifecycle as needed.
  • Product Backlog & Iteration Backlogs: Create and maintain a prioritized product backlog outlining all features and functionalities. Additionally Iteration backlogs will be developed for each iteration, detailing the specific user stories planned for completion within that timeframe.
• Collaboration & Communication
  • Plan and coordinate with all teams within the Value Streams (ex. Shared Services value stream) to ensure alignment and cross-functional collaboration.
  • Foster transparency through regular progress updates and continuous communication with stakeholders.
  • Participate in System Demos and demonstrate completed work to stakeholders at the end of each iteration.
  • Collaborate with other teams across the organization to remove dependencies and resolve blockers to ensure continuous flow of work.
• Work Management & Tools
  • Use the Government-provided toolset (e.g., JIRA, Confluence) for managing work, tracking progress, and documenting deliverables.
  • Break down work into manageable features and user stories with clear acceptance criteria.

Required Qualifications

• Active Secret Clearance or higher
• 3 or more years of experience in related field

Preferred Qualifications & Competencies

• Some college preferred

Overview

TekSynap is seeking members for an Agile service contract. To meet strategic goals and operational needs, specialized Agile teams are needed to focus on Data Engineering, Data Standards, Core Services, and Enterprise Tools support. This contract is for Agile teams to advance the organization's Enterprise Services capabilities, focusing on delivering secure, scalable, and high-quality solutions that meet evolving business needs. Agile teams will be responsible for understanding complex technical and organizational requirements, then translating them into innovative, efficient solutions that align with enterprise standards and promote seamless integration across various systems. Following the Scaled Agile Framework (SAFe) Agile methodology, the teams will ensure a continuous delivery model that meets rigorous standards of security, scalability, and reliability. Agile teams will bring expertise across essential domains, including data engineering and standards, software development, and enterprise tool support