Field Services Engineer I

Field Services Engineer I

Positively disrupting an industry that has not seen any innovation in over 50 years, Tekion has challenged the paradigm with the first and fastest cloud-native automotive platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers, Automotive Enterprise Cloud (AEC) for manufacturers and other large automotive enterprises and Automotive Partner Cloud (APC) for technology and industry partners. Tekion connects the entire spectrum of the automotive retail ecosystem through one seamless platform. The transformative platform uses cutting-edge technology, big data, machine learning, and AI to seamlessly bring together OEMs, retailers/dealers and consumers. With its highly configurable integration and greater customer engagement capabilities, Tekion is enabling the best automotive retail experiences ever. Tekion employs close to 3,000 people across North America, Asia and Europe.

Job Description

The role is comprised of implementation duties surrounding physical and cloud technology at new dealer partners. This requires an in-depth understanding of both on-premise hardware and cloud technologies to ensure end-to-end functionality and reliability, both internally and externally. We're looking for talented professionals who love challenges, push boundaries and are passionate about successfully implementing a transformational product.

Roles and Responsibilities

• Design and deploy both on-premise and cloud infrastructure for dealer partner technology implementations
• Scope, procure, and facilitate installation of devices physically in each dealership
• Test and validate installations for proper functionality prior to training and go-live
• Work cross-functionally internally and externally to drive initiatives to completion
• Manage multiple external vendors and stakeholders to complete each implementation's requirements within required timelines
• Simultaneously manage 10+ projects per month
• Facilitate key stakeholders during the implementation life cycle to successfully deploy our DMS
• Proactively identify implementation risks and mitigate them effectively and efficiently

Qualifications and Education Requirements

• 3+ years of DMS technology experience or field systems experience in the technology industry
• Strong customer interfacing skills
• Strong understanding of hybrid - cloud technologies and architecture
• Experience with Amazon Web Services (AWS), Microsoft Azure, and/or Google Cloud Platform (GCP)
• Working knowledge of Cisco Meraki and other cloud-managed network architectures
• Experience with Windows Server, Linux, and/or other server architectures
• Experience with IoT devices, digital display technologies, network infrastructure, print and scan management technologies and solutions, and mobile device management
• Proven experience implementing technology in distributed, remote locations
• Exceptional written and verbal communication skills, interacting with all levels of stakeholders
• Established ability to articulate technical jargon into consumable levels of understanding for adult learners
• Proven ability to take customer suggestions or insights and translate them into technical deliverables
• Role will be required to work US hours to support implementations remotely

Preferred Skills

• 2+ years in Project Management or Project Lead role is preferred
• CCNA or ECMS certification is a plus
• Experience working in an early-stage startup environment is a plus