Technical Service Specialist - Insulators & Arresters

Technical Service Specialist - Insulators & Arresters

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Overview

TE Connectivity's technical support team manages many aspects sustaining of a product line for the Energy Americas commercial team, from pre-sales technical support to creating new products and all associated documentation. The team works closely with product management, sales, customer care, and manufacturing. They are responsible for overall product support to sustain the product lines to help meet sales and profit targets of the business.

As an Insulators and Arresters Technical Service Specialist (TSS), a typical day may include:

• Provide technical and commercial support to internal (sales, product management, production, and engineering) and external customers, including products under both IEEE and IEC standards.
• Interpret customers' specifications to select or create the correct TE product for their application and provide technical product support.
• Definition and systemization of customer specific top-level products
• Develop specification and sales support materials including but not limited to installation instructions, data sheets, cross references, etc.
• Coordinate prototypes for testing with engineering and provide technical assistance to design feasibility and make recommendations for necessary changes.
• Create Installation instructions and manage part number creation in TE systems.
• Provide support on Value Added / Value Engineering (VAVE) projects to drive profitability of the portfolio.
• Collaborate with product management regularly to support growth of the product lines.
• Support other TE Energy product lines with basic technical support as a backup when required.

What Your Background Should Look Like:

Electrical Engineering Degree preferred, Mechanical engineering degree or technical degree considered, or, those without degree but with 4 or more years of work experience providing technical support in an energy/power related field, will be considered

• Experience in product management, technical support, manufacturing engineering, application engineering, field service, and/or technical sales preferred
• Proficiency with Microsoft Office software and experience using an MRP system such as SAP is a requirement
• Fluency spoken and written English is required
• Spanish and Portuguese language skills are a plus, since a majority of the current business is in Latin America

Competencies

Values: Integrity, Accountability, Inclusion, Innovation, Teamwork