Sales Ops Support III

Sales Ops Support III

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

The team will be responsible for supporting the Sales Team for the Automotive sector in EMIA and the AMERICAS region. Their primary focus will be to assist the Account Management Team in day-to-day operations by taking over mainly technical and administrative tasks. The team will play a key role in ensuring outstanding customer experience for both internal and external stakeholders by enabling faster response times, improved productivity, and consistent communication. This also includes effective collaboration with Product Management, Project Management and S&OP. This role does not INCLUDE any field sales activities or cold calls!

Responsibilities

• Intensive communication with the international internal customers, mainly in English and partial communication with external international customers
• Reading and analyzing technical documentation and all types of drawings.
• Coordination with different internal teams based on customer query and supporting product managers on sales and technical support
• Handle RFQ (Request for Quotation) and RFI (Request for Inquiry). Creating quotation to customer based on the requirement of the product managers.
• Creation of engineering and customer sample orders and complete coordination on sample management.
• Understanding the customer specifications in terms of products.
• Handling purchase requisition and PO follow ups
• Be the opportunity champion for PAC projects
• Work with R&D and operations in the development of new products to meet current and future customer requirements.
• Organize and lead the calls on various activities related to product management.
• Responsibility of high quality & on time delivery.
• Responsibility on handling tasks related to internal dashboards and customer portals.
• Ensuring to participate in all kinds of training that are offered.

Skills

Bachelor of Engineering (BE) / BTECH (Mechanical, Electrical, Electronics, Industrial, Automobile)

• Knowledge of quotations / pricing / sales / samples coordination or idea on sample management / customer handling / technical queries
• Technical capabilities: expert functional/domain knowledge
• Knowledge in SAP, MS Office, Access, SharePoint, project management tools
• Very good written & verbal English language skills
• Very high customer and service orientation required
• Performance oriented and focused on quality.
• Six Sigma tools

Competencies

Values: Integrity, Accountability, Inclusion, Innovation, Teamwork