HR Services Analyst

Provides support to employees, other HR groups and management.

Key responsibilities include:

Process routine HR-related transactions in areas such as new-hire onboarding, change-of-status, termination of employment, etc.
Serves as a onsite contact for customers with daily HR operations/inquiries/requests.
Conducts necessary classification, manages inquiries in Case Management System, maintains accurate records and transfers inquiries to other parties within HR Services or outside of HR Services (HRBP/HRSP, COEs) as appropriate.
Diagnose problems, identifies and escalates priority issues and routes to appropriate team for quick resolution.
Follows up on inquiries and lead correction across stakeholders to ensure timely and accurate response and resolution to all requests.
Provides solutions to issues that are often non-standard/non-routine and require some clarification.
Identifies and implements process improvements to enhance service delivery.
Ensures all activities are carried out as per the standard operating procedures (SOPs) of HR Services.
Ensures compliance with all relevant quality and statutory policies, procedures and controls in the region to guarantee employee adherence and legislative compliance.

Bachelor degree (or equivalent); advanced degree preferred.
Typically requires 1-3 years of experience in HR services or customer-service work environments.
Ability to communicate effectively to a variety of audiences.
Accuracy and attention to details.
Ability to manage priorities against tight deadlines.
Effective problem-solving skills.
Strong customer service orientation.
Proficient with MS Office; Good excel skill preferred.
Familiarity with Sharepoint or other Knowledge Management System.
Time management – ability to focus and get things done and know what is business critical.

Values: Integrity, Accountability, Inclusion, Innovation, Teamwork