Customer Service Executive Fixed Term 12 Months

Customer Service Executive Fixed Term 12 Months

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Overview

TE Connectivity is a global leader in technology and innovation, and we're looking for a Customer Service Representative to support our UK-based account partners. In this fast-paced role, you'll manage orders, quotes, and customer support while helping deliver TE's Extraordinary Customer Experience. A great opportunity for someone with strong communication skills and a passion for customer service.

You'll work closely with internal teams while building strong customer relationships and delivering on our commitment to an Extraordinary Customer Experience. This is an excellent opportunity for someone with strong interpersonal skills, attention to detail, and a desire to grow within a collaborative, forward-thinking company.

Your Main Tasks

• Be the primary interface on a day basis with direct account responsibility for account partners in the UK
• Carry out contract reviews on orders/schedules and process in the SAP system
• Progress/expedite orders as requested
• Process request for quotations
• Process customer returns
• Investigate credit and debit requests and queries to issue credit/debit as necessary
• Have regular reviews with your account base to discuss on time delivery, backlog and other general support issues
• Review, action and issue all relevant order related reports
• Follow TESOG policies and procedures
• Proactively perform quote follow up

Your Ideal Background

• Excellent interpersonal skills and telephone manner
• 1 - 2 years of customer service experience is preferable
• Ability to communicate with customers and people at all levels of the organisation
• Proactive and flexible attitude as a team member
• Have an organized/methodical way of working accurately with an eye for detail
• Demonstrable experience of handling customers and working in a highly customer orientated environment
• Experience using SAP preferable but not essential
• Ability to work under pressure to tight deadlines
• Experience using Outlook, Word & Excel