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Customer Service Associate III
Manage international customer orders and ensure timely, accurate processing and updates
Bangalore
Junior
12 hours agoBe an early applicant
TE Connectivity
A global industrial technology leader creating connectivity and sensor solutions for a wide range of industries and applications.
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Customer Service Associate III
At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.
Roles & Responsibilities
- Communication with the international internal customers in English
- Manual Order Entry
- Manual Order Changes
- Manual Scheduling Agreement Updates
- Quote Entry
- Create credits, debits, pro forma invoices or returns
- Proactive Backlog Management
- Delivery note creation and ATP checks
- Handling of Customer Portals
- Supporting EDI
- Maintaining Customer Profiles and keep that updated
- Handling multiple team mailboxes with full proficiency
- All kind of ad hoc requests to support the EMEA/North America Customer Service Teams
- Quality check for the peers
- Gain an understanding of other transactional tasks served by the team
- Securing the usage of Standard Work Instruction and Customer Profile for every transaction
- Picking new orders/requests from group mailbox immediately when they come in to support process efficiency
- Reporting activities as per business need
- Responsibility of high quality & on time delivery
Desired Candidate
Graduation in any stream
Minimum 1-3 years of work experience in Customer Service environment – Order management domain. Hands on experience in SAP is preferred
- Good knowledge in Outlook, SAP, MS Office tools, Web Portals
- Excellent written & verbal communication skills
- Performance oriented
- Team player
- Quality focused
- Highly motivated
- Willingness to quickly adapt to new situations and tasks
- Willing to work in any shift
- Collaboration with the co-workers in the team
Competencies
Values: Integrity, Accountability, Inclusion, Innovation, Teamwork
About TE Connectivity
A global industrial technology leader creating connectivity and sensor solutions for a wide range of industries and applications.