Servicenow Development Manager

ServiceNow Development Manager

TECKpert is seeking a ServiceNow Development Manager to support our client, a government agency in Tallahassee, FL. The role will oversee and coordinate the development of complex IT product and solution initiatives on the ServiceNow platform. The selected candidate will manage delivery schedules, technical integration, and product performance while ensuring alignment with business goals and technology standards.

The Product Development Manager will serve as a liaison between business owners and technical teams, balancing priorities with technical constraints, ensuring smooth delivery of new features, and facilitating adoption. This is an onsite role with flexibility in work hours and occasional weekend coverage.

Responsibilities:

• Oversee delivery of ServiceNow products and enhancements from planning through implementation.
• Manage and communicate product roadmaps, release schedules, and delivery milestones.
• Collaborate with business stakeholders, developers, and enterprise architects to ensure solutions meet requirements and standards.
• Track and report on development status, readiness, and risks.
• Translate business needs into actionable delivery plans, ensuring alignment with resources and budgets.
• Support prototyping, technical evaluations, and solution testing.
• Coordinate change management, communications, and training for product adoption.
• Ensure smooth transition of functionality into operations with proper user support.

Compensation and Term:

This opportunity is for a full-time, contract position with possible extensions and pay commensurate with experience up to $125,000 per year. Medical, dental, vision, and life insurance available after 30 days of hire.

Qualifications:

• Bachelor's degree in Computer Science, Information Systems, or related field; or equivalent work experience.
• Bachelor's degree in Computer Science, Information Systems, Business Administration, or related field; equivalent work experience acceptable.
• 7+ years of IT product development or project delivery experience, including software lifecycle management.
• 5+ years leading cross-functional teams delivering technology solutions in enterprise or government environments.
• Demonstrated expertise in ServiceNow implementation, configuration, and support.
• Strong background in Agile/Scrum or iterative delivery methodologies.
• Knowledge of government IT governance and procurement processes preferred.
• Proficiency with tools such as Microsoft Project, SharePoint 365, and collaborative planning platforms.
• Excellent communication and presentation skills, with the ability to engage both technical and business audiences.

Next Steps:

Thank you for applying. If you are selected, we will reach out for a skills assessment and to schedule a short prescreen video call to get to know you better. We will also be in touch for any future roles your profile will match with.

TECKpert provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Important Application Notice:

To ensure the integrity of our recruitment process, please note the following requirements:

• Resume Formatting: Ensure your resume is clearly formatted and includes all relevant details. Applications with poorly formatted resumes or missing critical information will be rejected without review.
• Verification Information: To help verify your identity, please include a link to your LinkedIn profile, GitHub repository (for technical roles), or other professional profiles that can substantiate your experience and verify your identity.
• Fraudulent Submissions: We take candidate verification seriously. Submitting fraudulent information, fake resumes, or any attempt to deceive will result in immediate disqualification from the process. Fraudulent applications may also be referred to the appropriate authorities for further action.

Thank you for your cooperation.