Senior Customer Service Specialist

Senior Customer Service Specialist

We offer a competitive base salary between $65,000–$70,000+, depending on your experience and skills! Schedule: Monday to Friday 8am - 5pm

At Techo-Bloc, we're entrepreneurial innovators who take pride in rolling up our sleeves and making things happen. With 9 cutting-edge manufacturing facilities, 13+ distribution centers, and over 900 employees across 20+ North American locations, we're driven by bold growth, creativity, and a commitment to excellence—all within a collaborative and inclusive work environment.

Job Description

Are you an experienced customer service professional who thrives in a fast-paced, collaborative environment? At Techo-Bloc, we're looking for someone who brings both precision and initiative to managing customer orders and inquiries. You'll handle a high volume of requests with accuracy, while also identifying opportunities to improve processes and elevate the overall customer experience. Your ability to keep things running smoothly behind the scenes makes a real impact—both for our clients and our internal teams.

What You'll Do

• Process and manage customer orders from across Canada and the U.S. via phone, email and online platforms.
• Analyze customer needs to propose cost-effective, time-saving solutions.
• Respond to inquiries about product availability, offering smart alternatives and solutions.
• Coordinate with the Sales and Marketing teams to ensure timely product deliveries.
• Follow up on outstanding orders and proactively resolve issues.
• Handle inventory transactions and logistics using internal systems and tools.
• Work closely with Transport, Distribution, Production, and Sales teams to support customers and improve internal processes.

A Day in the Life

You'll spend your day managing and prioritizing a mix of tasks—about 20% phone support (mainly from our dealer network) and 80% focused on email inquiries, order processing, and cross-department coordination. With your experience, you'll navigate systems efficiently, troubleshoot issues proactively, and serve as a reliable point of contact for both customers and internal teams.

Beyond the day-to-day, your insight matters. You'll have the opportunity to identify recurring issues, suggest process improvements, and contribute to operational efficiency. Whether it's streamlining workflows or helping other departments better understand the customer journey, you play a key role in keeping things running smoothly—and in raising the bar.

Qualifications

What You Bring

• A proven track record in customer service or order management, with a focus on accuracy, follow-through, and customer satisfaction.
• A proactive, solutions-oriented mindset—you don't just respond to problems, you get ahead of them.
• Strong understanding of logistics and inventory processes, including warehouse operations, order tracking, and planned stock movements, to effectively support department functions.
• Bilingual fluency in French and English, essential for supporting clients across Canada and the U.S.
• Strong organizational and time-management skills, with the ability to manage competing priorities in a high-volume, fast-paced environment.
• Excellent communication and interpersonal skills—you're confident interacting with both clients and cross-functional teams.
• Solid experience with Microsoft Office tools (especially Excel); familiarity with ERP systems like Microsoft Dynamics AX is a strong asset.
• A mindset of continuous improvement—you bring ideas, question inefficiencies, and aren't afraid to challenge the status quo when it leads to better outcomes.

Additional Information

Why work for us?

Career Growth and Recognition: At Techo-Bloc, we're career builders. Explore advancement opportunities through our well-defined career paths by department. Your success is our shared responsibility, supported by a culture that values your unique contributions.

Performance-Driven Rewards: Experience the direct impact of your efforts with competitive performance-based bonuses. Join a passionate, driven team that collaborates seamlessly to achieve remarkable results.

Financial Stability: We've experienced consistent growth, reflecting our strong financial health and continued geographical expansion across North America.

Collaborative Company Culture: Ditch the silos and join us in driving innovation and excellence together. We support and care about each other's success! Experience a vibrant culture with 5-star ratings from most of our employees. Leave egos at the door as we engage in activities like brainstorming sessions, lively BBQs, and festive parties, fostering a strong sense of community and belonging.

Perks and Benefits

• Group insurance & RRSP with employer contribution
• 24/7 telemedicine & Employee Assistance Program (EAP)
• Inhouse leadership development and coaching
• Training & Development Programs
• Considerable referral bonuses
• Discounts on Techo-Bloc's products
• Healthy snack-filled kitchens
• Techo-Bloc branded swag
• Free parking
• Employee Recognition Events
• English and French courses available as needed