Représentant(e) Du Service À La Clientèle
Techo-Bloc
Représentant(e) Du Service à La Clientèle
We offer a competitive base salary between $60,000 and $70,000, depending on your experience and skills!
Hours: Monday to Friday 8am - 5pm
At Techo-Bloc, we are entrepreneurs and innovators at heart who love to roll up our sleeves and make things happen. With nine state-of-the-art manufacturing plants, more than 13 distribution centers, and over 900 employees spread across more than 20 locations in North America, we are driven by bold growth, creativity, and a commitment to excellence, all within a collaborative and inclusive work environment.
Are you passionate about customer service and motivated to advance your career in a dynamic and collaborative environment? We are not just looking for experience—we are looking for potential. If you have the right attitude and a genuine desire to help others, we will provide you with the training, tools, and support necessary to thrive.
Join us as a Customer Service Representative and become part of a bilingual team committed to making every client feel valued. You will handle incoming orders, respond to inquiries, and collaborate with various departments of the company to create practical and effective solutions for our customers.
What You Will Do
- Process and manage customer orders from Canada and the United States via phone, email, and online platforms.
- Analyze customer needs to propose cost-effective and efficient solutions.
- Answer questions regarding product availability, offering intelligent solutions and alternatives.
- Coordinate with sales and marketing teams to ensure timely deliveries.
- Follow up on current orders and resolve issues proactively.
- Manage inventory transactions and logistics through our internal systems and tools.
- Collaborate closely with transportation, distribution, production, and sales teams to support customers and improve internal processes.
- Group Insurance & RRSP with Employer Contribution
- 24/7 Telemedicine & Employee Assistance Program (EAP)
- Internal Leadership Development and Coaching
- Training and Development Programs
- Discounts on Techo-Bloc Products
- Employee Recognition Events
- Healthy Snacking Kitchens
- Brand Promotional Items
- Free Parking
- Considerable Referral Bonuses
- English and French Courses Available as Needed
A Typical Day
Your day starts with managing incoming calls—primarily from our network of distributors—which accounts for about 20% of your time. The rest of your day is dedicated to emails, entering orders into the system, and collaborating with our internal partners.
Over time, you will develop product knowledge and a better understanding of our operations, which will open doors to advancement opportunities in various departments.
And when it’s quieter? It’s the perfect time to propose ideas, learn something new, or contribute to process improvement. Each day is an opportunity to grow.
A passion for providing exceptional customer service—every interaction matters.
A positive, solution-oriented mindset with a strong attention to detail.
Fluency in French and English (essential for serving our Canadian and American clientele).
The ability to manage multiple priorities, meet deadlines, and adapt to a fast-paced rhythm.
Strong communication skills and a willingness to learn.
Proficiency with Microsoft Office Suite (Excel and Word); experience with ERP systems like Microsoft Dynamics AX is a plus—but we offer training!
And most importantly: an excellent attitude, the motivation to progress, and the openness to be coached.
Why Join Techo-Bloc?
Professional Growth and Recognition: At Techo-Bloc, we are career builders. Explore advancement opportunities through our well-defined career paths by department. Your success is our shared responsibility, supported by a culture that values your unique contributions.
Performance-Based Rewards: Experience the direct impact of your efforts through competitive performance-based bonuses. Join a passionate and motivated team that collaborates seamlessly to achieve remarkable results.
Financial Stability: We have experienced consistent growth, reflecting our strong financial health and ongoing geographic expansion across North America.
Collaborative Company Culture: Break down silos and join us in driving innovation and excellence together. We support each other and care about each person’s success! Come discover a dynamic culture rated five stars by most of our employees. Leave egos at the door as we participate in activities such as brainstorming sessions, lively barbecues, and festivities that foster a strong sense of community and belonging.
Benefits and Incentives: