Customer Service Specialist

Customer Service Specialist

Salary: $60,000–$70,000 (based on experience) Schedule: Monday to Friday | 8:00 AM – 5:00 PM

At Techo-Bloc, we don't believe customer service should be ordinary.

We move fast, solve problems, and take pride in delivering a level of service that sets us apart. With 9 manufacturing facilities, 13+ distribution centers, and over 900 employees across 20+ North American locations, Techo-Bloc continues to grow thanks to a culture built on innovation, collaboration, and people who aren't afraid to roll up their sleeves.

And just to be clear—this isn't a call center job. You won't be reading scripts or handling back-to-back calls all day. Instead, you'll work closely with our dealer network, manage orders, solve problems, and collaborate with teams across the company to keep things running smoothly.

This role isn't for someone looking for a routine customer service job. It's for someone who enjoys solving problems, learning quickly, and taking ownership in a fast-moving environment.

Experience is great—but what matters most is curiosity, work ethic, and the ability to learn quickly.

If you're organized, proactive, and take pride in getting things right the first time, you'll thrive here.

Join our bilingual team and help deliver the outstanding service our dealers count on every day.

Job Description

You'll be the primary point of contact for our dealer network across Canada and the U.S., ensuring orders move efficiently and customers get the answers they need—fast.

Your responsibilities will include:

• Processing and managing customer orders via phone, email, and online systems
• Responding to product availability inquiries and proposing smart alternatives when needed
• Identifying solutions that save customers time and money
• Coordinating with Sales, Marketing, Production, and Logistics to ensure timely product deliveries
• Taking ownership of customer requests from start to finish, ensuring every order and issue is resolved quickly and accurately
• Following up on outstanding orders and proactively resolving issues
• Managing inventory transactions and order logistics using internal systems
• Collaborating with multiple departments to improve processes and customer experience

A day in the life

About 20% of your day will be spent on calls from our dealer network—helping place orders, answer questions, and resolve issues.

The rest of your day will include:

• Processing orders and managing requests in internal systems
• Responding to email inquiries
• Coordinating with internal teams across logistics, production, and sales
• Troubleshooting issues and finding practical solutions

This is a role that rewards organization, speed, and clear communication.

As you build product knowledge and learn how our operations work, you'll gain exposure to multiple departments—opening the door to future growth opportunities within the company.

Qualifications

You'll succeed in this role if you are someone who:

• Learns quickly and enjoys solving problems
• Stays organized while managing multiple priorities
• Communicates clearly and professionally
• Takes ownership and follows through on commitments
• Thrives in a fast-paced, team-oriented environment

Requirements

• Bilingual: French and English (essential for serving both Canadian and U.S. customers).
• Strong communication and interpersonal skills
• Ability to multitask and prioritize in a fast-paced environment
• Comfortable using Microsoft Office (Excel and Word)
• Experience with ERP systems (training provided)

Above all, we're looking for someone with a great attitude, strong work ethic, and the motivation to grow.

Additional Information

Why people love working here

• Competitive salary ($60K–$70K)
• Stable Monday–Friday schedule (no evenings or weekends)
• Collaborative, supportive team environment
• Exposure to multiple departments across operations, logistics, marketing and sales
• Real career growth opportunities within the organization
• Group insurance & RRSP with employer contribution
• 24/7 Telemedicine & Employee Assistance Program (EAP)
• Leadership development and internal coaching
• Discounts on Techo-Bloc products
• Employee recognition events
• Generous referral bonuses