Customer Service Specialist

Customer Service Specialist

We offer a competitive base salary between $60,000–$70,000, depending on your experience and skills! Schedule: Monday to Friday 8am - 5pm

At Techo-Bloc, we're entrepreneurial innovators who take pride in rolling up our sleeves and making things happen. With 9 cutting-edge manufacturing facilities, 13+ distribution centers, and over 900 employees across 20+ North American locations, we're driven by bold growth, creativity, and a commitment to excellence—all within a collaborative and inclusive work environment.

Job Description

Are you passionate about delivering exceptional service and eager to grow your career in a dynamic, collaborative environment? We're not just looking for experience—we're looking for potential. If you bring the right attitude and a genuine desire to help others, we'll provide the training, tools, and support to help you thrive.

Join us as a Customer Service Specialist and become part of a high-performing, bilingual team committed to making every customer feel valued. You'll manage incoming orders, resolve inquiries, and collaborate with departments across the company to create real, impactful solutions for our customers.

What You'll Do

• Process and manage customer orders from across Canada and the U.S. via phone, email and online platforms.
• Analyze customer needs to propose cost-effective, time-saving solutions.
• Respond to inquiries about product availability, offering smart alternatives and solutions.
• Coordinate with the Sales and Marketing teams to ensure timely product deliveries.
• Follow up on outstanding orders and proactively resolve issues.
• Handle inventory transactions and logistics using internal systems and tools.
• Work closely with Transport, Distribution, Production, and Sales teams to support customers and improve internal processes.

A Day in the Life

Your day begins with making yourself available for incoming calls—mainly from our dealer network—representing around 20% of your time. The rest? You'll focus on email requests, system-based order entries, and partner collaboration. Over time, you'll build product knowledge and gain insights into how we operate—equipping you for career growth and advancement opportunities across departments.

When things are quieter? That's your moment to share ideas, learn something new, or help us improve a process. Every day brings the chance to grow.

Qualifications

What You Bring

• A passion for providing outstanding customer service—every interaction counts.
• A positive, solutions-focused mindset and attention to detail.
• Bilingual fluency in French and English (essential for serving both Canadian and U.S. customers).
• Ability to multitask, prioritize, and meet deadlines in a fast-paced environment.
• Strong communication skills and a drive to learn.
• Familiarity with Microsoft Office (Excel and Word); experience with ERP systems like Microsoft Dynamics AX is a plus—but we're willing to train!
• Above all: a great attitude, motivation to grow, and a willingness to be coached.

Additional Information

Why work for us?

Career Growth and Recognition: At Techo-Bloc, we're career builders. Explore advancement opportunities through our well-defined career paths by department. Your success is our shared responsibility, supported by a culture that values your unique contributions.

Performance-Driven Rewards: Experience the direct impact of your efforts with competitive performance-based bonuses. Join a passionate, driven team that collaborates seamlessly to achieve remarkable results.

Financial Stability: We've experienced consistent growth, reflecting our strong financial health and continued geographical expansion across North America.

Collaborative Company Culture: Ditch the silos and join us in driving innovation and excellence together. We support and care about each other's success! Experience a vibrant culture with 5-star ratings from most of our employees. Leave egos at the door as we engage in activities like brainstorming sessions, lively BBQs, and festive parties, fostering a strong sense of community and belonging.

Perks and Benefits

• Group insurance & RRSP with employer contribution
• 24/7 telemedicine & Employee Assistance Program (EAP)
• Inhouse leadership development and coaching
• Training & Development Programs
• Considerable referral bonuses
• Discounts on Techo-Bloc's products
• Healthy snack-filled kitchens
• Techo-Bloc branded swag
• Free parking
• Employee Recognition Events
• English and French courses available as needed